Pay As You GoHelp with my meterPay As You Go support

If there’s an emergency with your meter

If there’s an emergency with your meter, you can chat with us online. Just click the green chat icon at the bottom right of your screen. Or call us on 0330 175 9669 – we can help.

Opening hours

  • Monday to Friday: 8am to 8pm

  • Weekends: 9am to 5pm

If you’re with Boost

  • Find answers or chat on the Boost website

  • Or call them on 0330 102 7517

Our meter guides

If you want more information on your meter, we have a range of guides. Find out how to top-up, turn your meter back on afterwards, activate emergency credit and troubleshooting tips.

Ask the OVO Forum

Can’t find an answer? Try asking our helpful OVO community.

Visit the OVO Forum

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Still need help?

If you have a gas leak, power cut , or Pay As You Go emergency, get emergency help.