So you’ve moved house, and discovered that OVO already powers your new home. Great! Here’s everything you need to know about what to do in that scenario.
Not yet 100% sure who already supplies gas and/or electricity to your new home? First of all, check out our guide to finding your energy supplier, to help you figure it out.
You can also find out who’s supplying your electricity by calling your local Meter Point Administration Service. To find out who supplies your gas, contact the Meter Number Helpline on 0870 608 1524.
Once you’ve done that, and found out that OVO supplies your new home, here are the next steps:
So you’ve learned that your new home’s already supplied by OVO – good news! We can get your account set up right away. There are just a few things we’ll need to know first – including:
The full address and postcode of your new home
The date you moved in
Your full name
Your date of birth
Your phone number (either mobile or landline)
Your email address
Your Direct Debit details
The meter readings from when you moved in (if possible)
Here’s a quick visual summary of all our current energy plans. Simply pick the one that suits you best, and let us know which you’ve chosen when you speak to us. For more detailed info on each plan, check out our tariffs page.
If your new property is already supplied by OVO, we'll have you covered from day 1. Please get in touch to let us know you have moved in so that we can set you up with an account. If your new home is not supplied by OVO and you've begun switching to us, your current supply will continue uninterrupted. We’ll start supplying you around 5 days after your move in. Your welcome letter or email will let you know the exact date. Just occasionally, we may run into unexpected problems and have to change the start date. If so, we’ll let you know right away and keep you posted about any new dates. You can also track your switch in your online account.
Your current OVO plan only applies to your present address – which means you need to close your OVO account and re-apply to join us at your new address. That’s still the case if we already supply your new home. You’ll still need to cancel your current OVO contract and set up a new one.
If your new home is supplied by another company but you’d like to join OVO, we’d love to have you! Simply get a quote and switch online – it only takes a couple of minutes.
The simple answer is no. Your smart meter should stay put, at your old home. You’ll either find that your new home already has one, or we can install one for free. You may also have an In-Home Display (the small screen that shows your energy use). This is linked to your smart meter, and it won't work if you take it with you – so leave it for the next owner or tenant. Your new home’s smart meter should have an IHD – so you’ll find it when you move in.
If your new home has a prepayment meter, the estate agent or landlord should have the key or card to top up the meter, as well as operating instructions.
It’s worth knowing that you may not get the best tariff on a prepayment meter – so if you’re buying the property, find out whether you can move to a standard meter. And if you’re renting, ask the landlord if you can switch to a standard meter, so you can pay bills every month or quarter.
Check out our comprehensive guide to prepayment meters.
There’s more help available in the OVO Forum. And if you don't find the answers you need, feel free to ask a question, and one of our forum members will be happy to help!
Can’t find an answer? Try asking our helpful OVO community.
If you have a gas leak, power cut , or Pay As You Go emergency, get emergency help.