This guide is intended to provide general guidance only. It is not intended to give you advice on your personal financial circumstances. You should seek independent professional advice if you’re unsure about anything mentioned in this guide or what choices to make.
An MPAS (Meter Point Administration Service) is operated by each of the regional electricity distributors in the UK, often referred to as Distribution Network Operators (DNO). This service is designed to keep an up-to-date record about the supply of electricity to every location in the UK. The key information it can supply is the MPAN (Meter Point Administration Number) and the current supplier.
The MPAN is a 21-digit number that uniquely identifies electricity supply points in the UK. This number is useful if you are looking to switch, because it confirms the location, tariff and structure of the supply you are on. It can be found on a recent bill, or you can request it from your local service. It looks like this:
In most cases when a person wants to switch supplier, they don’t need to contact their local MPAS: the new energy company will retrieve the relevant MPAN from the central database of all the numbers.
However, occasionally not all the information is available or up to date. So if you don’t have a recent bill with your MPAN on it, then you will need to contact your local distributor to get it, or you can contact us for help. This is relatively simple: you just need to call the right phone number and supply your address. Make sure you have a pen and paper handy, as you’ll get your MPAN and current supplier.
The map below has a summary of who to call to get your current Meter Point Administration Number. Simply grab a pen and paper, work out which area you are in, and dial away.
Here they are in a handy table format, which includes the region, a link to the distribution company and their phone number.
|Meter point administration service in North of Scotland||SSE Power Distribution||0800 048 3515|
|Meter point administration service in South of Scotland||SP Energy Networks||0330 101 0300|
|Meter point administration service in North West England||Electricity North West||0800 195 4141|
|Meter point administration service in North East England||Northern Powergrid||0845 070 7172|
|Meter point administration service in Merseyside & North Wales||SP Energy Networks||0330 101 0300|
|Meter point administration service in London, East & South East||UK Power Networks||0845 601 4516|
|Meter point administration service in South England||SSE Power Distribution||0845 026 2554|
|Meter point administration service in South Wales, Midlands & South West||Western Power Distribution||0845 601 5972|
The system of Meter Point Administration Numbers used today was introduced in 1998, in order to help make competition in the energy market easier, and to simplify administration generally.
Because running a Meter Point Administration Service is such a particular task, most services are run on the same software (Meter Point Registration Software). In 2002, a service called MPAS online was developed as part of the Master Registration Agreement to help ensure the data held by different stakeholders was up to date.
In 2006, this system was adopted nationwide and renamed ECOES (Electricity Central Online Enquiry Service). Today it provides a centralised database for 32 million MPANs and is updated by all District Network Operators on a daily basis. The data held includes full supplier registration details, historical billing, meter operator history and meter type information.
OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales, VAT No. 100119879
Additional terms and conditions
Please see below for full terms and conditions on 33% renewable electricity, 3% interest rewards, exit fees and saving claims.
1Monthly cost - Representative monthly direct debit costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying in advance by direct debit, including online discount. All rates correct as of 23/08/16, but may go up or down.
2Weekly cost - Representative weekly costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas). All rates correct as of 23/08/16, but may go up or down.
3Pay Monthly Savings are based on the average estimated annual costs for new PAYM OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location.
4Pay As You Go Savings are based on the average estimated annual costs for new PAYG OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location.
We include almost twice as much renewable electricity as the national average: At least 33% of electricity in all of our tariffs comes from renewable sources. The national average, according to Ofgem as at March 2014 was 16.7%. For more information please visit this page.
33% of your electricity comes from renewable sources: 33% renewable electricity as standard as of 1st April 2015. Renewable electricity is generated from wind, solar, geothermal, wave, tidal, hydro, biomass, landfill gas, sewage treatment plant gas and biogas.
3% interest: Calculated at 3% per year, paid monthly based on number of days in credit and the amount left in your account after you’ve paid your bill. OVO Interest Reward is capped at 12 times the amount of the current direct debit amount and is available to customers paying by advance direct debit. Terms apply: http://www.ovoenergy.com/terms/
95% of new customers save when switching to OVO: Based on all new customer signups between 01/02/2016 and 31/07/2016
94% of surveyed customers would recommend us: OVO conducted a survey of their customers in between 1st January 2016 and 15th April 2016. Out of 15,312 customers who responded, over 94% rated OVO 6+ when asked 'how likely would you be to recommend us to a friend and family, on a scale of 1 to 10.
Britain's top rated energy provider: Britain's top rated energy provider in the Which? 2015 satisfaction survey. Survey conducted in October 2015. Awarded in January 2016.
uSwitch's Energy Supplier of the Year: OVO energy was voted and awarded 'Energy Supplier of the year' and best for: Overall Customer Satisfaction, Most Likely to be Recommended, Value for Money, Best Deal for You, Customer Service, Billing Services, Energy Efficiency, Meter Services, Online Services, Green Services and Transfer Process. OVO Energy scored a 96% customer satisfaction score.