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Who is my gas and electricity supplier?

A quick guide to finding your gas and electricity supplier

This guide is intended to provide general guidance only. It is not intended to give you advice on your personal financial circumstances. You should seek independent professional advice if you’re unsure about anything mentioned in this guide or what choices to make.

 

Occasionally when someone moves into a new home, is about to move, or just loses track of their paperwork, they need to find out who their gas or electricity supplier is. Luckily, this is a very simple problem to fix.

And this quick guide will show you how.



Who is my gas supplier?

There’s a specific helpline for those of you wondering ‘who supplies my gas’?.

Meter Number Helpline: 0870 608 1524

 

Simply dial the number, and provide your postcode and the first line of your address. Make sure you have a pen handy to write down your MPRN (Meter Point Reference Number) and your current provider.

The helpline costs 7p per minute, and is nationwide.

 

Who is my electricity supplier?

Finding out who supplies your electricity is slightly trickier, but not by much. The UK electricity network is split into regions, and each region has a local distribution company that keeps a record of who supplies electricity to every home in their area.

You can call up the local distribution company in your area and they’ll tell you who is currently supplying power to your property. You may need the meter point administration number (MPAN), which you can find on your electricity meter.

 

 

Here is a quick visual guide of who to call:

 

who supplies my electricity

 

UK electricity suppliers contact details

Region

Distributor

Phone number
North of Scotland
SSE Power Distribution
0800 048 3515
South of Scotland
SP Energy Networks
0330 101 0300
North West England
Electricity North West
0800 195 4141
North East England
Northern Powergrid
0845 070 7172
Merseyside & North Wales
SP Energy Networks
0330 101 0300
London, East & South East
UK Power Networks
0845 601 4516
South England
SSE Power Distribution
0845 026 2554
South Wales, Midlands & South West
Western Power Distribution
0845 601 5972

 

Make sure you have a pen and paper handy when you call your distributor, to jot down the supplier as well as your meter point administration number (MPAN).

What type of tariff am I on?

If you’ve just moved into a new property or haven’t looked at your current tariff for a while, it may be worth checking what type of tariff you have been placed on.

Typically when an account changes hands the new customer is rolled onto a ‘standard variable tariff’. Although this tariff is appropriate in some cases, it isn’t alway the cheapest. In fact a recent analysis by OVO showed that throughout Britain, the average variable tariff was around £100 more per year than the average fixed tariff.

You can see how the average tariff on offer varies by regions in the map below.

energy bills by region

 

For the most part, the average fixed tariff available in September 2015 was £100 more per month than the average variable tariff. Of course, these are just averages. If you are on an expensive variable tariff and switch to a competitive one like our Better Energy tariff, the savings will may be more.

Will switching suppliers save me money?

Once you know which gas and electricity supplier and tariff you are on, you can assess if they’re good value or not. If you have been placed on a variable tariff and would like to see if you’ll save by switching to a fixed tariff, it only takes five minutes to get a quote. The two main things that will determine your potential to save are your current tariff and how much energy you use.

I’ve just rented a new place. Who is my gas and electricity supplier?

The procedure for working out your energy supplier is the same as explained above – regardless of whether you are a new tenant, or have been living somewhere for years. The telephone services listed above are accessible for all properties, however they should only be used if you are or are about to be the account payer for that property.

I’m a Landlord. Can I find out my tenant’s energy supplier?

Your tennats’ energy provider is usually a matter for them. If as part of the tenancy agreement, you are responsible for paying the energy bills however – then the choice of supplier is your decision. Any tie-in to a provider should be explained clearly in the rental contract, but even then, the person paying the bills should generally be in a position to switch if they so choose.

Do I have to pay exit fees if I switch?

Exits fees can be charged by energy companies if you want to end a fixed contract early. OVO no longer charges any exit fees on its products, but some energy companies still do. Energy companies cannot charge an exit fee in the last 42-49 days of a fixed deal. If you wish to change providers, check whether your current tariff includes any exits fees, just so you can be clear whether you’ll be charged upon switching.

Can OVO supply gas and electricity to my new address?

OVO provides gas and electricity to properties throughout Britain. The only two issues that might make switching to OVO an issue: if you have a debt owing for more than 28 days to your current provider, or if your meter is incompatible with the tariff you are looking for. For example, many homes with pay-as-you-go meters are not eligible for fixed deals. In this case, OVO still has an option: our PAYG+ plan with its time-saving app.

Wrapping it up

If for some reason you don’t know you current supplier it is easy to find out. For gas you just call the Meter Number Hepline at the top of this page, and for electricity you just need to call your local distributor. In each case make sure you have a pen to take down both your supplier and meter number.

 
OVO Energy rated 4.5/5 based on 1000+ customer reviews.


 

*Source: Tariff prices sourced from uSwitch Insight Portal, accessed on 11/9/15 and averaged across all regions. Ovo Better Energy includes online discount and is for direct debit customers. Average Big Six SVT price is for direct debit customers but excludes paperless or online discounts. Estimated consumption of each house type based on Ofgem typical domestic consumption values 2015, low, medium and high users. (Profile Class 1 for electricity).

 

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O​VO​ Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales, VAT No. 100119879

Additional terms and conditions
Please see below for full terms and conditions on 33% renewable electricity, 3% interest rewards, exit fees and saving claims.

 

1Monthly cost - Representative monthly direct debit costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying in advance by direct debit, including online discount.  All rates correct as of 23/08/16, but may go up or down.

2Weekly cost - Representative weekly costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas).  All rates correct as of 23/08/16, but may go up or down.

3Pay Monthly Savings are based on the average estimated annual costs for new PAYM OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location.

4Pay As You Go Savings are based on the average estimated annual costs for new PAYG OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location. 

We include almost twice as much renewable electricity as the national average: At least 33% of electricity in all of our tariffs comes from renewable sources. The national average, according to Ofgem as at March 2014 was 16.7%. For more information please visit this page.

33% of your electricity comes from renewable sources: 33% renewable electricity as standard as of 1st April 2015. Renewable electricity is generated from wind, solar, geothermal, wave, tidal, hydro, biomass, landfill gas, sewage treatment plant gas and biogas.

3% interest: Calculated at 3% per year, paid monthly based on number of days in credit and the amount left in your account after you’ve paid your bill. OVO Interest Reward is capped at 12 times the amount of the current direct debit amount and is available to customers paying by advance direct debit. Terms apply: http://www.ovoenergy.com/terms/

95% of new customers save when switching to OVO: Based on all new customer signups between 01/02/2016 and 31/07/2016

94% of surveyed customers would recommend us: OVO conducted a survey of their customers in between 1st January 2016 and 15th April 2016. Out of 15,312 customers who responded, over 94% rated OVO 6+ when asked 'how likely would you be to recommend us to a friend and family, on a scale of 1 to 10.

Britain's top rated energy provider: Britain's top rated energy provider in the Which? 2015 satisfaction survey. Survey conducted in October 2015. Awarded in January 2016.

uSwitch's Energy Supplier of the Year: OVO energy was voted and awarded  'Energy Supplier of the year' and best for: Overall Customer Satisfaction, Most Likely to be Recommended, Value for Money, Best Deal for You, Customer Service, Billing Services, Energy Efficiency, Meter Services, Online Services, Green Services and Transfer Process. OVO Energy scored a 96% customer satisfaction score.

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