Pay As You GoMeters and In-Home Displays (IHDs)

How does Pay As You Go work on a smart meter?

Being on Pay As You Go is a simple way to stay in control of your energy. You pay for your energy before you use it, by topping up your meter(s) with credit. Here’s how it works: 

  • You buy credit for your meter(s) through our OVO Energy Top-up app, online here, or at a local PayPoint shop. Go to our Topping up section for more information. 

  • This credit will automatically load onto your meter – usually within 40 minutes

  • As you use the gas and/or electricity in your home, the credit goes down

  • It can also help you pay off any debt gradually through your meter(s). Read about it here: How will I pay my debt back on a meter in Pay As You Go mode?

Smart meters are clever – they allow you to top up without even going to the shop. To do this, create an account on the OVO Energy Top-up app or online, and add your top-up card numbers. This will allow you to top up remotely – anytime, anywhere.

Our meter guides

If you want more information on your meter, we have a range of guides. Find out how to top-up, turn your meter back on afterwards, activate emergency credit and troubleshooting tips.

Ask the OVO Forum

Can’t find an answer? Try asking our helpful OVO community.

Visit the OVO Forum


Still need help?

If you have a gas leak, power cut , or Pay As You Go emergency, get emergency help.