Payments and statements

I can’t afford to top up or pay for my energy. What can I do?

There are steps you can take if you’re not able to pay for your energy: 

  1. You can activate the emergency credit on your meter.
  2. If your emergency credit runs out, get in touch via one of the ways below. We can take you through the different options, for example borrowing credit that you can pay back gradually. 

You can always talk to us if you’re worried or struggling to pay for your energy. We’ve supported lots of people in similar situations and we can help you, too. Chat with us here. Just click the green chat icon at the bottom right of your screen. Or call us on 0330 175 9669.

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