There are other steps you can take if you’re not able to pay for your energy:
You can always talk to us if you’re worried or struggling to pay for your energy. We’ve supported lots of people in similar situations and we can help you, too. Get in touch by clicking the green chat icon at the bottom right of your screen. Or call us on 0330 175 9669
If you have a medical issue, have young children living with you, or you need extra practical support managing your energy, Pay As You Go might not be right for you. If so, please get in touch as soon as possible. You can call us on 0330 175 9669. We’re here to help.
For free, independent advice on debt, energy bills, and other areas where you might need support, these organisations and charities can also help:
Visit your local branch, or their websites:
You can speak to a Citizens Advice adviser online, in person, or over the phone:
0800 144 8848 (England)
0800 702 2020 (Wales)
0800 028 1456 (Scotland).
Call 0808 808 4000 or visit their website.
Call 0800 138 1111 or visit their website.
We have a Partnership with the Trussell Trust to support food banks and help people facing hardship access practical support to get through this crisis and to a place where they can afford the essentials.
Call 0845 345 4 345 for free, confidential legal advice in England and Wales, if you’re eligible for legal aid. Find out if you are eligible on the gov.uk website.
Need more help with your meter? Check out our easy-to-follow guides on topping up, reconnecting your meter, activating emergency credit, and troubleshooting common issues.
