I topped up but my credit hasn't appeared on my meter – what should I do?
For SMETS1 meters (with a keypad)
There are 2 ways to top up manually:
- The easiest and fastest way is to use your In-Home Display (IHD)
- press the Account button
- Choose the fuel you want to top up
- Enter your PayPoint code
- Press enter
Then your top-up will appear on the screen.
- Use your gas or electricity meter:
- Press A on your gas or electricity meter
- Enter the code from your receipt
- Tap B to confirm
Then your top-up will appear on the screen.
If this doesn’t work, please check your code and try again.
For SMETS2 meters (usually either an Aclara electricity meter with 2 buttons, or a Flonidan gas meter with 3 buttons)
There are 2 ways to top up manually:
- The easiest and fastest way is to use your In-Home Display (IHD):
- Tap the menu icon at the bottom right of the screen
- Press Top-Up
- Choose the fuel you want to top up
- Press OK
- Enter your PayPoint code
- Tap OK
The IHD will then confirm that your money has been added to your meter.
- Use your Aclara electricity and Flonidan gas meter.
For electricity, use your Aclara meter:
- Press A on your meter until you see Enter Top Up Code
- Press and hold A to begin typing
- Enter your code using the A and B buttons to navigate through the digits
- Press and hold B when complete
If successful, the top-up amount will appear on the screen.
For gas, use your Flonidan meter:
- Press C on your gas meter to enter the menu
- Using A and B, scroll to Prepayment and press C
- Tap A and B until you see New Payment
- Press C to select it
- Use A and B to enter your code
- Tap C again
Please visit our smart guide page if you need any more help.