Usually, our engineer will set up your IHD, but on a rare occasion, they may not have one available when your smart meter is installed. In this case, or if your IHD is faulty and we’re replacing it, we’ll send your IHD in the post. When your In-Home Display arrives, the screen will look blank because it’s gone into standby mode to save you energy – don’t worry, it’s not broken. You just need to give us a call on 0800 5999 440, so we can link your IHD to your smart meters. Once your IHD and smart meters are linked, press the on-off switch (the little black button on the left-hand side of your IHD screen), and lots of useful things will appear. The IHD main menu screen will light up and display a range of IHD icons representing all the things the IHD can show or tell you. These icons work as buttons which you simply tap to move across from screen to screen.
If you have an In-Home Display that looks like the one above, it has a handy 3 minute tutorial that shows you the main features using some example energy use data. Just access the tutorial by pressing the Home button, then the right arrow button five times.
If you get both gas and electricity from us, tapping this button will allow you to compare how much energy you’re using right now, how much you’ve spent in pounds and pence, and your CO2 emissions.
Tap the ‘Dual’ button and this ‘Account Info’ screen will appear.
The lightning bolt sits above your electricity information. The gas flame sits above your gas information. Tap the ‘A/C’ button at the bottom of the screen, and you can move on from screen to screen to see:
That depends on whether you mean ‘breaks down’ or if it has actually suffered physical damage from being dropped or knocked. If it’s not working properly, so it’s no longer showing any figures or messages on screen, or is not moving properly from one screen to the next, please get in touch (0800 599 9440 or
email@example.com) to let us know, and we’ll see what needs to be done. If your In-Home Display unit has been physically broken – for example, the screen is smashed, you should also contact us. We can give you a replacement, but we may need to charge you.
Your In-Home Display needs to be able to pick up clear signals from both your electricity meter and your Wi-Fi router, so you need to place it within range of both devices. That means within 20 metres (nearly 66 feet) of your electricity meter, and somewhere it can easily pick up the router’s Wi-Fi signal. Occasionally thick walls can interrupt a signal, so try not to put the In-Home Display too many rooms away from your Wi-Fi router.
Even if your In-Home Display can’t get a Wi-Fi connection, you’ll still be able to use it to check details of how much energy you’re using on its screen, but you won’t be able to access the data in My OVO on your own devices.
Yes, some of it – up to around 20MB per day. That adds up to 600MB over a month. If you have a plan with unlimited broadband, this won’t cause you any problems. However, if you don’t, you should contact your provider to ask what your allowance is, as we won’t be able to cover the cost of data used for your IHD.
20MB is the same as the amount you’d use if you were doing 1 hour of web browsing or downloading 4 average-length music tracks.
Your In-Home Display (IHD) is very power efficient. The average amount of power it uses when it’s switched on, including the plug-top power supply, is less than 0.5 watts. Over a year, this adds up to 4.38 kWh or 54p (based on a unit rate of 12.33p/kWh).
It’s best to keep your IHD plugged into your mains supply all the time, as it will work out cheaper than buying batteries – and it’s better for the environment. However, it’s also a good idea to keep two AA batteries handy in case your electricity ever cuts out or goes off supply.
Just give us a call on 0800 599 9440 or email firstname.lastname@example.org. We’ll ask you to return your broken IHD, so we can send you a new one. If it’s faulty, we’ll replace it for free. However, if you’ve damaged it, a new one will cost you £28.