If you read and check your gas and electricity bills regularly, you should be aware of exactly what you’re being charged for your energy use, and what you’re paying in standing charges. This knowledge will help you to reduce the amount of energy you use. And that means you could cut your bills down.
Although all energy companies do their best to make sure your electricity and gas bills are as accurate as possible, mistakes do happen. You might be paying too much for your energy because of an inaccurate meter reading, or you may not be paying enough – which could mean you fall into energy debt. Reading and understanding your energy bills will help you spot any errors and put them right.
We’ve done our best to make your gas and electricity bills as easy to understand as possible. It’s part of our mission to make energy simpler, fairer and more transparent.
However, to comply with the law, we also have to include a great deal of other information. This means your bill runs to several pages, and it can be hard to find the particular facts and figures you want.
This guide walks you through an OVO bill as a sample UK energy bill, but in fact most energy companies’ bills should include the same details – just not necessarily in the same order.
The first part of your bill shows our contact details, your name and address, your OVO account number, your My OVO ID, your statement number and your statement date. That’s all pretty straightforward, except maybe your My OVO ID number. You use this to log into My OVO – but you can use your email address instead if you prefer.
This section lets you know whether you could pay less by switching to a different OVO tariff, or if you’re already on the cheapest one available. It explains what we believe your gas and electricity will cost over the year of your contract with OVO – this is known as your ‘personal projection’.
This is standard information letting you know where you can get independent advice about your rights as an energy customer and how to save money on your energy bills.
This section reminds you of the details of your OVO Energy plan, including how you’re paying and when it ends.
TCR stands for Tariff Comparison Rate. If you’re thinking about switching to another provider, you can use the TCR figures in this section to help you compare unit rates and standing charges.
Your consumption figures are shown in kWh, which stands for kilowatt hour, the unit used to measure energy use. One kWh is the amount of energy needed to keep a 1,000 watt appliance running for an hour, or a 100 watt item (such as a light bulb) going for 10 hours.
This section tells you what to do if you smell gas or think there’s a gas leak in or near your home.
A reminder for customers who haven’t yet got smart meters.
This shows all the fuels and energy sources we use to provide your energy.
If you’re on our Greener plan, you may be puzzled that the list seems to show that you’re only getting a percentage of your energy, rather than 100%, from renewable sources. This is because we can’t actually separate out the renewable energy from the other sources – once they’re flowing through the grid, they’re all mixed together.
However, if you’re a Greener customer, we guarantee that for every unit of electricity you buy from us, we’ll buy one unit from a 100% renewable energy source. So the amount of electricity you take from the national grid is the same as the amount of electricity we feed into the national grid from renewable sources on your behalf.
Your Local Network Operator is the company you need to contact if there’s a power cut, so we provide their phone number here.
Most of this section should be clear, or the same as the electricity references we’ve explained above, but here are a couple of other items:
1. Direct Debit
With Direct Debit you make a monthly payment, straight from your bank account, based on an estimate of how much energy we believe you’re likely to use in the coming months. If you send us monthly meter readings, we can get a much better picture and make sure your energy bills are spot on.
You’ll get a bill every month, either a few days before or after your Direct Debit comes out.
2. Smart meter
Like to be in control? Choose a smart meter on Pay As You Go (PAYG). You can top up online, or with the OVO PAYG app, by text or in a PayPoint outlet – it’s super-flexible, to make things easier for you.
We’ll send you an annual statement, so you can keep tabs on what you’ve spent.
OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales, VAT No. 100119879
Additional terms and conditions
Please see below for full terms and conditions on 33% renewable electricity, 3% interest rewards, exit fees and saving claims.
1Monthly cost - Representative monthly direct debit costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying in advance by direct debit, including online discount. All rates correct as of 23/08/16, but may go up or down.
2Weekly cost - Representative weekly costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas). All rates correct as of 23/08/16, but may go up or down.
3Pay Monthly Savings are based on the average estimated annual costs for new PAYM OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location.
4Pay As You Go Savings are based on the average estimated annual costs for new PAYG OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location.
We include almost twice as much renewable electricity as the national average: At least 33% of electricity in all of our tariffs comes from renewable sources. The national average, according to Ofgem as at March 2014 was 16.7%. For more information please visit this page.
33% of your electricity comes from renewable sources: 33% renewable electricity as standard as of 1st April 2015. Renewable electricity is generated from wind, solar, geothermal, wave, tidal, hydro, biomass, landfill gas, sewage treatment plant gas and biogas.
3% interest: Calculated at 3% per year, paid monthly based on number of days in credit and the amount left in your account after you’ve paid your bill. OVO Interest Reward is capped at 12 times the amount of the current direct debit amount and is available to customers paying by advance direct debit. Terms apply: http://www.ovoenergy.com/terms/
95% of new customers save when switching to OVO: Based on all new customer signups between 01/02/2016 and 31/07/2016
94% of surveyed customers would recommend us: OVO conducted a survey of their customers in between 1st January 2016 and 15th April 2016. Out of 15,312 customers who responded, over 94% rated OVO 6+ when asked 'how likely would you be to recommend us to a friend and family, on a scale of 1 to 10.
Britain's top rated energy provider: Britain's top rated energy provider in the Which? 2015 satisfaction survey. Survey conducted in October 2015. Awarded in January 2016.
uSwitch's Energy Supplier of the Year: OVO energy was voted and awarded 'Energy Supplier of the year' and best for: Overall Customer Satisfaction, Most Likely to be Recommended, Value for Money, Best Deal for You, Customer Service, Billing Services, Energy Efficiency, Meter Services, Online Services, Green Services and Transfer Process. OVO Energy scored a 96% customer satisfaction score.