Once you’ve done that, and found out that OVO supplies your new home, here are the next steps:
Get set up with OVO in your new home
So you’ve learned that your new home’s already supplied by OVO – good news! We can get your account set up right away. There are just a few things we’ll need to know first – including:
The full address and postcode of your new home
The date you moved in
Your full name
Your date of birth
Your phone number (either mobile or landline)
Your email address
Your Direct Debit details
The meter readings from when you moved in (if possible)
It’s easy to get set up. Just have the above details to hand, and call us as soon as possible after moving in on 0330 303 5063.
The final step: choose your new OVO energy plan
Here’s a quick visual summary of all our current energy plans. Simply pick the one that suits you best, and let us know which you’ve chosen when you speak to us. For more detailed info on each plan, check out our tariffs page.
Finally, remember that if you decide to upgrade to OVO Beyond with your new OVO Energy plan, you’ll be able to shrink your carbon footprint even more, with green gas, and personalised tips to help you cut energy waste and bills. Plus, we’ll plant not 1, but 5 trees a year in UK schools and communities on your behalf1. And protect natural habitats around the world with our carbon-offsetting projects.
Can OVO start supplying energy on the day I move into my new home?
Your current supply will continue uninterrupted, and we’ll start supplying you around 21 days after your move in. Your welcome letter or email will let you know the exact date. Just occasionally, we may run into unexpected problems and have to push that date back a bit. If so, we’ll let you know right away and keep you posted about any new dates. You can also track your switch in your online account.
Can I take my current OVO plan to my new place?
Your current OVO plan only applies to your present address – which means you need to close your OVO account and re-apply to join us at your new address. That’s still the case if we already supply your new home. You’ll still need to cancel your current OVO contract and set up a new one.
What do I do if my new home’s supplied by a different company?
If your new home is supplied by another company but you’d like to join OVO, we’d love to have you! Simply get a quote and switch online – it only takes a couple of minutes.
Do I take my smart meter when I move?
The simple answer is no. Your smart meter should stay put, at your old home. You’ll either find that your new home already has one, or we can install one for free. You may also have an In-Home Display (the small screen that shows your energy use). This is linked to your smart meter, and it won't work if you take it with you – so leave it for the next owner or tenant. Your new home’s smart meter should have an IHD – so you’ll find it when you move in.
What should I do if my new home has a prepayment meter?
If your new home has a prepayment meter, the estate agent or landlord should have the key or card to top up the meter, as well as operating instructions.
It’s worth knowing that you may not get the best tariff on a prepayment meter – so if you’re buying the property, find out whether you can move to a standard meter. And if you’re renting, ask the landlord if you can switch to a standard meter, so you can pay bills every month or quarter.
There’s more help available in the OVO Forum. And if you don't find the answers you need, feel free to ask a question, and one of our forum members will be happy to help!
Sources and references:
1 OVO plants 5 trees for every OVO Beyond member through our award-winning I Dig Trees programme with The Conservation Volunteers. Trees absorb carbon dioxide from the atmosphere, so tree-planting helps to slow down climate change. Since 2015 we have planted over 1 million trees.
2 100% of the renewable electricity we sell is backed by renewable certificates (Renewable Energy Guarantee of Origin certificates (REGOs)). See here for details on Renewable Energy Guarantee of Origin certificates and how these work. A proportion of the electricity we sell is also purchased directly from renewable generators in the UK.
3 Each year, OVO plants 1 tree for every member in partnership with the Woodland Trust. Trees absorb carbon dioxide from the atmosphere, so tree-planting helps to slow down climate change.