Of course, your energy use can change over time, so you might want to adjust your payments too. Which is why we made things easy for you:
You can increase them Whenever you like, in your account.
Or, reduce them We run Direct Debit check-ins every 6 months to make sure your payments are spot on. If your readings show your new Direct Debit won’t cover the costs of your energy till your plan ends, we’ll ask you to adjust it. It’s to protect you from building up a negative balance.
Here’s a tip! Before doing anything, why not use our Direct Debit calculator (in your online account) to see how changing your payments can affect your balance over time?
It’s easy. Log into your account, go to ‘Payments’ and click ‘Direct Debit date’ to choose a new one.
Just remember, we’ll need 6 days of notice so we can check the change with your bank. If your new date falls within the next 6 working days, we’ll take the current month’s payment on your old date. Then update it from next month.
If, for any reason, you cancel your Direct Debit through your bank account, we’ll get in touch to ask you to set it up again. Or, you can simply pick another payment method.
If you’re on our variable plan and you don’t have a Direct Debit You’ll pay for your energy after you get your bill. This is called paying On Demand. This costs you slightly more simply because it’s cheaper for us to manage your account when you pay by Direct Debit. But remember, it’s easy to set this up anytime – just scroll up to see how.
If you qualified for our Warm Home Discount before the 1 August 2019, you’ll still get discounted prices, regardless of how you pay.
Find out everything you need to know about Direct Debits – and every other way to pay.
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