Here’s everything you need to know.
We usually do this for you when you join. We’ll estimate how much energy you’ll use in a year, and how much it costs. We spread this over 12 months so it’s nice and manageable for you.
It takes two to make a perfect bill, so it’s really important you send us meter readings every month. Or, get a smart meter to do it for you. This way we can make sure you’re paying the right amount.
You can also set up a Direct Debit at a later date, right in your account. Just log into your account and:
Of course, your energy use can change over time, so you might want to adjust your payments too. Which is why we made things easy for you:
You can increase them
Whenever you like, in your account.
Or, reduce them
We run Direct Debit check-ins every 6 months to make sure your payments are spot on. If your readings show your new Direct Debit won’t cover the costs of your energy till your plan ends, we’ll ask you to adjust it. It’s to protect you from building up a negative balance.
Here’s a tip!
Before doing anything, why not use our Direct Debit calculator (in your online account) to see how changing your payments can affect your balance over time?
It’s easy. Log into your account, go to ‘Payments’ and click ‘Direct Debit date’ to choose a new one.
Just remember, we’ll need 6 days of notice so we can check the change with your bank. If your new date falls within the next 6 working days, we’ll take the current month’s payment on your old date. Then update it from next month.
For now, you need to call on 0330 303 5063 (Mon-Fri 8am-6pm), and we’ll update them for you. Soon, you’ll be able to do that in your app too.
If, for any reason, you cancel your Direct Debit through your bank account, we’ll get in touch to ask you to set it up again. Or, you can simply pick another payment method.
If you’re on our variable plan and you don’t have a Direct Debit
You’ll pay for your energy after you get your bill. This is called paying On Demand. This costs you slightly more simply because it’s cheaper for us to manage your account when you pay by Direct Debit. But remember, it’s easy to set this up anytime – just scroll up to see how.
If you've received the Warm Home Discount with us, you’ll continue to get our lowest prices on Simpler Energy, no matter how you pay.
Find out everything you need to know about Direct Debits – and every other way to pay.
Discover the different elements that make up your energy bill.
Information on our soon-to-end Self-Service Reward payments for existing OVO members.
Find out ‘what’ to do and ‘where’ to get support when you can’t pay your bills.
Find out how to get one if your balance is too high.
Discover what they are – and why we send them.
Discover what it is, how to claim it – and lots of other helpful stuff.
Find out how to read your OVO energy bill – and what all the different bits mean.
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Find out what it is, how you get it – and everything in between.
Find out what they are, how you qualify – and everything else you need to know.
Find out how to get a copy of your statement – and how to ‘go paperless’.
Find out everything you need to know about the FiT scheme, which closed in 2019, and the Smart Export Guarantee that replaced it.
Everything you need to know about how they work and why they’re important.
See how we calculate your Direct Debit amount and why it might change over the course of your contract.