Get a quote
Get a quote
What makes up my monthly energy bill?
Your monthly bill doesn’t just cover the energy you’ve used, but network and metering costs, social and environmental obligations as well as supplier overheads and VAT.
What is an annual statement?
It’s a statement from us (or another supplier) telling you how much gas and/or electricity you've used that year, and how much it cost you.
How do you calculate my online management discount?
We add your £30 online discount to your account, bit by bit, every day. But the way we calculate it is a little more complicated than you might think.
Can you tell me about Feed-in Tariff (FiT) payments?
Here’s everything you need to know about Feed-in Tariff (FiT) payments, from how we work out how much you’ll get to the importance of giving us meter readings.
Do you adjust my Direct Debit for winter months?
We may increase your Direct Debit if your current Direct Debit amount isn’t enough to cover the extra energy you use in winter.
Do you have any more info on Feed-in Tariffs (FiTs)?
Here’s extra help on Feed-in Tariffs, including what happens if you leave OVO, move home or make your system bigger.
How did you work out my new Direct Debit amount?
It’ll depend on where you are in your contract, as we use different calculations for the first nine months of your plan, and the last three months.
How do I pay online?
Whatever your reason for wanting to pay online, you can make a simple, straightforward payment through My OVO.
There’s some credit on my account - can I get a refund?
You should read the below carefully to check if you’re eligible for a refund at the moment.
How do you work out how much energy I'm likely to use?
There’s a database that helps us, and some calculations that we use.
Accept and Close