Energy can feel like a complicated business. Here at OVO, we work hard to make things more straightforward. That means giving you advice and answers when you need them – it’s what this area of our website is about.
You can get information on all kinds of topics, including:
But sometimes you’ll be keen to get an independent take on things.
From getting the best deal to using less energy in the first place, there’s lots of help out there.
Government schemes can help you make your home more energy efficient for free, which really helps cut energy bills. It’s good news for the environment too, so why not see if you’re eligible?
The easiest way to see if you can get some free help to reduce energy bills is to visit the gov.uk energy grants calculator here.
We’ve partnered with the energy saving advice experts at Centre for Sustainable Energy to give you free, impartial advice on how to save energy and keep your home warm in winter.
Just have your name and account details ready when you call. And remember, if you are of pensionable age; have a disability, hearing and/or visual impairment; or suffer from long-term ill health, there may be special help available so don’t forget to mention this to us when we chat.
Call us from Monday to Friday, 9am-6pm. An answering machine service is available out of hours.
Be sure to include your contact and account details when you email.
When you want impartial advice on things like switching energy provider, what to do if your power goes out, and who’s the right energy supplier for you, talk to the Citizens Advice Bureau (CAB).
This service is completely free, and totally independent. They can help you with things like:
Monday to Friday, 9am-5pm
Citizens Advice Consumer Service
Post Point 24 Town Hall
Walliscote Grove Road
Download the Citizens Advice Bureau information flyer – in English and Welsh.