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What do the screens on my traditional prepayment meter mean?

Your traditional prepayment meter/s can show you all kinds of useful information – just scroll through the screens to find what you want.

What do the screens on my electric meter mean?

There’s a digital screen on your meter where you can see all sorts of useful information. Just press the blue button to move on and see the next available display.

If you have an Economy 7 or Economy 10 meter, you’ll have two rates for your electricity which can be called day & night, 1 & 2 or peak & off peak.  Due to these separate rates, you’ll see some different and extra information displays compared to standard meters. 

Here’s what they all mean:

 Display  What it means for Standard  What it means for Economy 7 or 10

 A or 1
 £005.00


 Debt £
 £005.00 E

 

 Debt £… E

Amount of credit left in meter

You’ve run out of normal  credit. The E shows you’ve  activated  your emergency  credit

You’ve run out of emergency  credit


Amount of credit left in meter


You’ve run out of normal credit


You’ve activated your emergency  credit

 

 888.888 Test screen (for engineers to  use) Test screen (for engineers to use)
 B The minimum amount you  need to top up to reset your  emergency credit The minimum amount you need to  top up to reset your emergency credit
 C  ---  The current time, and the unit rate you’re using at the moment
 D  ---  The current time, and the unit rate you’re using at the moment
 E or 3 Total credit added to the  meter since it was last reset  by an engineer Total credit added to the meter since  it was last reset by an engineer
 F or 4 How much standing charge  and debt your meter collects  each week How much standing charge and debt  your meter collects each week
 G Total kWh recorded by the  meter since it was  manufactured Total kWh recorded by the meter  since  it was manufactured
 H or 5 Meter reading Meter reading for day rate
 I or 6 Price per kWh  Price per kWh for day rate
 J  --- Meter reading for night rate
 K  --- Price per kWh for night rate

You'll need to put your payment key into the meter to see the next information displays...

 R or 7

 Amount of emergency credit  available on your meter

 Amount of emergency credit  available on your meter

 S   Your total debt ---
 T  The amount of debt you’ve  agreed to pay off each week

---

 

What do the screens on my gas meter mean?

Your gas meter also has a digital screen which can show you all you need to know about your meter and prices. Press and hold the red A button until it beeps to get to the next display.

Gas meters measure in either cubic feet (Ft or ft³) or cubic metres (M or M³), but your prices may show in price per kilowatt hour (kWh). 

Here’s what the displays mean:

 Display What it means
 00 Amount of your last top-up (this updates when you put your card  into the meter after buying credit)
 01 How much of your last top-up is being used to pay off debt on your  meter
 02 How much of your last top-up is being used to pay back any  emergency credit you may have used
 03 How much of your last top-up is being used to pay for your gas  supply

The amounts shown on 01, 02, 03 will add up to the amount of 00.

 09 or 10 Price you pay per unit of gas
 17 Your standing charge (per day)
 21 How low your credit needs to fall before you can access your  emergency credit
 22 How much emergency credit you can access
 24 What percentage of credit will be used to pay back the money you  owe

You’ll need to put your payment card in the meter to see the next displays..

 25 Minimum debt repayment the meter will take each week
 26 Maximum debt repayment the meter will take each week
 27 Total amount of debt that still needs to be paid back through your  meter
32 Your registered gas card number

 

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