OVO Beyond: Points Terms and Conditions

These terms and conditions (the “Terms”) apply to you if you have opted in to participate in OVO Beyond’s Points Reward programme (the “Points programme”).  Beyond is our loyalty rewards programme owned and run by OVO. These Terms are separate to OVO’s Core Terms,  which cover the supply of energy to you, the OVO Beyond Terms and Power Move Terms.

The Points programme is run by OVO Energy Limited, incorporated in England and Wales under company number 06890795 and whose registered office is at OVO Energy, Floor 5, Crescent, Temple Back, Redcliffe, United Kingdom, BS1 6EZ (“OVO”, “we”).

These Terms include:

  1. Eligibility and enrolment

  2. Welcome Points

  3. Power Move participation

  4. Points wallet

  5. Points allocation

  6. Points redemption and value

  7. Free electricity hours redemption terms

    • 7.1 Exclusions and consumption limit

    • 7.2 Free Home Electricity Slot Selection

  8. Bill credit redemption

    • 8.1 Redemption limits

  9. Points expiration and how you can lose your points

  10. Changes to the Points programme and termination

  11. Complaints and liability

  12. What if you leave OVO or move home 

  13. Governing law

Last updated: 1 October