Have we let you down?

  • Just got a query?

    If you’ve just got a query about your energy or how we do things, you can call us, write to us, pop in and see us or email hello@ovoenergy.com.

  • Want to make an official complaint?

    If you’d like to make an official complaint, please explain what’s troubling you so we can understand what's gone wrong – you can call us, write to us, come to our office or fill out the form below.

    We'll get back to you within 5 working days (hopefully sooner) and try to sort it out for you.

    To find out more, read our complaints procedure here.

  • Tell us all about it

  • Call us

    If you really need to speak to someone, give us a call on 0800 5999 440 – or use 01179 303100 if that’s easier for you.


    Write to us

    Our address is:

    Complaints Team
    OVO Energy
    1 Rivergate
    Temple Quay
    BS1 6ED

    You’re also very welcome to drop by if you are in the area and would prefer to talk to us face to face.

  • If you want more advice

    The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues. Visit www.citizensadvice.org.uk/energy or call the Citizens Advice consumer helpline on 03454 04 05 06.
  • Sales and marketing

    All of Ovo’s sales and marketing activities are carried out honestly and professionally. Any complaints about this will be fully investigated – we need to make sure all companies or people acting on our behalf is meeting the standards we pride ourselves on.
  • Other formats

    If you need a copy of our complaints procedure in large print or audio, please call us on 0800 5999 440.

    Ovo’s complaints procedure is governed by The Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008 – you can also get a copy from: www.legislation.gov.uk 

  • Start your journey