Have we let you down?

If we’ve done something wrong, we’ll try and sort things out the very first time you get in touch. So we can put things right (and stop it happening again), tell us what's up, and we’ll look into it straight away...

How it works

Explain the problem so we can understand what's gone wrong – you can call us, write to us, visit us or fill out the form below.

We'll get back to you within 5 working days, hopefully sooner. We try to find solution you’ll be happy with right away, but you can read our complaints procedure here.

Tell us all about it

Call us

Sometimes it’s quickest to call, and our friendly Bristol-based team are here to help 8am-8pm Monday-Friday, and 8am -2pm on Saturday.

Freephone 0800 5999 440

Or use 01179 303100 if that’s easier for you.

Write to us

Our address is:

Complaints Team
Ovo Energy
The Core
40 St. Thomas
Bristol
BS1 6JX

You’re also very welcome to drop by if you are in the area and would prefer to talk to us face to face.

Come see us

If you’d like to talk things through in person, pop into our offices – we’re here 8am-8pm Monday-Friday, and 8am-2pm on Saturday.

If you want more advice...

The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues. Visit www.adviceguide.org.uk or call the Citizens Advice consumer helpline on 08454 04 05 06.

Sales and marketing

All of Ovo’s sales and marketing activities are carried out honestly and professionally. Any complaints about this will be fully investigated – we need to make sure all companies or people acting on our behalf is meeting the standards we pride ourselves on.

Other formats

If you need a copy of our complaints procedure in large print or audio, please call us on 0800 5999 440.

Ovo’s complaints procedure is governed by The Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008 – you can also get a copy from: www.legislation.gov.uk

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