Have we let you down?

  • If we’ve done something wrong, we’ll try and sort things out the very first time you get in touch. So we can put things right (and stop it happening again), tell us what's up, and we’ll look into it straight away...

  • How it works

    Explain the problem so we can understand what's gone wrong – you can call us, write to us, visit us or fill out the form below.

    We'll get back to you within 5 working days, hopefully sooner. We try to find solution you’ll be happy with right away, but you can read our complaints procedure here..

  • Tell us all about it

  • Call us

    If you really need to speak to someone, give us a call on 0800 5999 440 – or use 01179 303100 if that’s easier for you.


    Write to us

    Our address is:

    Complaints Team
    Ovo Energy
    The Core
    40 St. Thomas
    BS1 6JX

    You’re also very welcome to drop by if you are in the area and would prefer to talk to us face to face.

  • If you want more advice

    The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues. Visit www.adviceguide.org.uk or call the Citizens Advice consumer helpline on 08454 04 05 06.
  • Sales and marketing

    All of Ovo’s sales and marketing activities are carried out honestly and professionally. Any complaints about this will be fully investigated – we need to make sure all companies or people acting on our behalf is meeting the standards we pride ourselves on.
  • Other formats

    If you need a copy of our complaints procedure in large print or audio, please call us on 0800 5999 440.

    Ovo’s complaints procedure is governed by The Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008 – you can also get a copy from: www.legislation.gov.uk 
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