1 Year Fixed + Greener Energy terms
Terms and conditions
Terms for the 1 Year Fixed + Greener Energy plan
These terms and conditions (Terms) apply if you’ve chosen, and we’ve agreed to supply you, on our 1 Year Fixed + Greener Energy plan.
Your energy supply for 1 Year Fixed + Greener Energy is provided by OVO Electricity Limited (when we’re selling you electricity) and OVO Gas Limited (when we’re selling you gas). Our address is 1 Rivergate, Temple Quay, Bristol, BS1 6ED. These are the companies that supply energy to your property.
Your energy supply is covered by these Terms and the Core Terms.
Your Greener Energy upgrade is covered by the terms and conditions contained in your Greener Energy Terms.
In the event of any conflict between these Terms, the Core Terms or Greener Energy Terms, these Terms will take precedence. Any terms defined in the Core Terms will have the same meaning when used in these Terms.
1.1 1 Year Fixed + Greener Energy is a plan that includes:
- Our 1 Year Fixed fixed rate energy plan (dual fuel or electricity only)
- 12 months of our Greener Energy upgrade for the price of 10
1.2 Your 1 Year Fixed + Greener Energy plan also includes:
a) A 1 year fixed rate energy supply with 100% renewable electricity backed by Power Purchase Agreements (PPAs) with UK-based generators.
Where we also supply your gas, we'll purchase Renewable Gas Guarantees of Origin (RGGOs) for 10% of the gas you use. And for 90% of the gas you use, we financially support a range of projects that aim to 'offset' the emissions associated with your gas use, by removing or avoiding emissions from entering the atmosphere.
We also financially support projects that aim to offset the remaining lifecycle carbon emissions generated from the production, transmission and use of electricity and gas. If we supply you with both gas and electricity, we offset both (or just gas if we only supply your gas, or just electricity if we only supply your electricity)
1.3 With your 1 Year Fixed + Greener Energy plan, the price you pay for the supply of your electricity and/or gas will be fixed for a period of 12 months commencing on your Plan Start Date. Your Plan Start Date will be the date that you apply to be supplied by us on the 1 Year Fixed + Greener Energy plan or the date that your electricity and/or gas supply transfers to the 1 Year Fixed + Greener Energy plan from your existing OVO Energy plan. We'll notify you of this date in your welcome or renewal letter.
1.4 The Greener Energy upgrade will also be added to your account from your Plan Start Date. The cost for the Greener Energy upgrade will be added to your daily electricity standing charge. Details of the cost will be included in your welcome or renewal letter. Please see section 4 (Payment) below for further details.
2.1 The 1 Year Fixed + Greener Energy plan is available to new and existing OVO energy customers. In order to be eligible for the plan you must also meet and continue to meet the below eligibility requirements (Eligibility Criteria):
You are a dual fuel or electricity only customer
You pay your bills by monthly Direct Debit
You have a standard meter, smart meter or Economy 7 meter (if you have any other meter type, you'll not be eligible for this plan – this plan is not available to pay as you go customers)
You receive your account information by email (unless we've agreed otherwise with you)
2.2 If you currently have the Greener Energy upgrade, you'll still be eligible to sign up to 1 Year Fixed + Greener Energy. We'll ensure the product benefits are applied to your new fixed plan and any monthly payments for the previous upgrade are stopped.
By signing up to this plan, you’re agreeing to have a smart meter fitted (if you don’t already have one). We’ll contact you to arrange a suitable installation date for a smart meter to be installed in your property.
4.1 Direct Debit instructions will be set up for your energy supply and this will include the costs of your Greener Energy upgrade. If you stop paying by Direct Debit, you'll no longer be eligible for this plan.
4.2 While you're on the 1 Year Fixed + Greener Energy plan, the cost of the Greener Energy upgrade will be included in your daily standing charge (you'll see a separate line for Greener Energy on your energy bill at £0 while you're on the plan). A standing charge is a fixed daily amount you have to pay for energy, no matter how much you use.
5.1 Your Plan will end 12 months after your Plan Start Date (Fixed Plan End Date). From this date, unless you have asked us to put you on a new energy plan:
- We’ll automatically transfer you to the cheapest variable energy plan available for your meter type, estimated annual consumption and payment method
- You might pay higher unit prices and standing charges on a variable energy plan and these could change at any time
5.2 We’ll write to you no later than 30 days before your Fixed Plan End Date to remind you of this and advise you of our cheapest plan at this time based on your estimated annual consumption and your chosen payment method.
5.3 If, within 20 working days of the end of your fixed energy plan, you:
- Decide to leave us and your new supplier notifies us that you’re switching and that switch takes place within a reasonable period
- Enter into a new energy plan with us
then we’ll keep your charges the same until you switch to your new supplier or start your new energy plan.
6.1 If you continue to receive an energy supply from OVO after your 1 Year Fixed + Greener Energy plan ends and you haven't cancelled your Greener Energy upgrade via your account, you'll continue to receive the Greener Energy upgrade at the then current price. This will be detailed in the communication we send you at least 14 days before the end of your 1 Year Fixed + Greener Energy plan.
6.2 If you move your energy supply away from OVO, your Greener Energy upgrade will automatically be cancelled.
6.3 If you cancel your Greener Energy upgrade prior to the Fixed Plan End Date of your 1 Year Fixed + Greener Energy plan, your Greener Energy upgrade will not be renewed after the Fixed Plan End Date.
7.1 If you want to cancel your 1 Year Fixed + Greener Energy plan and either switch to another OVO Energy plan or switch providers, you can do this at any time but we reserve the right to apply an exit fee of £75 per fuel. This exit fee will not be applied if we have contacted you no later than 30 days before the Fixed Plan End Date as referenced in paragraph 5.2 above. If you cancel your 1 Year Fixed + Greener Energy plan, your Greener Energy upgrade will also be cancelled.
7.2 If you cancel your Greener Energy upgrade but remain on the 1 Year Fixed + Greener Energy plan, the cost of Greener Energy will continue to be included in your electricity standing charge and Greener Energy will not auto renew. The Greener Energy product will no longer show in your online account but we'll continue to provide you with the benefits as described in section 1.
8.1 If you move home, your 1 Year Fixed + Greener Energy plan, including the Greener Energy upgrade, will end – even if you continue to be an OVO customer at your new property.
8.2 If we supply the property, you'll be put on our standard variable plan available for your meter type and payment method until you select a new plan or supplier.
8.3 If we don't supply your new property, you'll be on whichever plan the supplier of that property has in place.
We can terminate your 1 Year Fixed + Greener Energy plan with immediate effect if you are in breach of these Terms, the Core Terms or the Greener Energy Terms or otherwise as we may have the right to do so under these Terms or the Core Terms.
We can also terminate your 1 Year Fixed + Greener Energy plan if you no longer meet any of the Eligibility Criteria set out above, including, without limitation, if you no longer pay by Direct Debit.
10.1 OVO's 1 Year Fixed energy plan and Greener Energy upgrades are available separately. Greener Energy can be added to any OVO pay monthly energy plan as long as you meet the eligibility requirements as set out in the Greener Energy Terms.
10.2 This plan is subject to availability. We reserve the right to refuse to accept customers onto the plan at our sole discretion.
10.3 We reserve the right to make changes to these Terms and the 1 Year Fixed + Greener Energy plan at any time. If we make any changes which are to your detriment we will give you reasonable notice so that you can take action to avoid the change.
10.4 These Terms are governed by the laws of England and Wales if your property is in England or Wales, and the laws of Scotland if your property is in Scotland.