Take the pain out of prepayment with our new smart app

By Justin Cockerill Tuesday 07 April 2015

Picture the scene: you’re just about to settle down for an evening in front of the TV when suddenly – blip! – the power goes out.

It’s a familiar story for the UK’s 11 million pre-payment energy customers, who rely on keys, tokens and antiquated meters for their power. Topping up can involve a slog to the local shops, battling the elements to access outdoor meters or even days and nights without power entirely because of faulty top-up cards or early shop closing times.

Take the pain out of prepayment

But this inconvenience will soon be a thing of the past for OVO PAYG customers, who can now take advantage of our new Smart PAYG+ app. This clever app allows you to manage all elements of your energy, from topping up to monitoring your usage - on your phone, tablet or computer, anytime, anywhere. 

With Smart PAYG+ you can top up instantly at any time of the day or night, either through the app itself, by text message or online, which means no more treks to the shop. 

Watch our ‘how to’ videos here

A credit countdown with optional alerts means you’ll never be caught out again, and you can even set automatic top-ups, so you don’t have to wait for the power to go before taking action. Usage data means you can get a real handle on how much energy you’re using, and finally, the cheapest rates on the market and an online-only discount means OVO’s Smart PAYG+ plan offers great value as well as total convenience and control. 

OVO pre-payment customer Mat Roberts,35, lives with his son in Doncaster and has been using OVO’s smart meters since last year.

“Now I don’t have to leave my sofa to top up as I can do it all using OVO’s Smart PAYG+ app,” he says. “I have even used it when I’ve been on holiday and my electricity was running low, so my security lights would still work. I was so glad to see the back of those keys, which didn’t work half the time anyway and were easy to lose the other half of the time! It’s about time someone brought this experience up-to-date and made it work for our convenience, rather than the energy companies’.” 

Find out more about our Smart PAYG+ app here.

O​VO​ Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales, VAT No. 100119879

Additional terms and conditions
Please see below for full terms and conditions on 33% renewable electricity, 3% interest rewards, exit fees and saving claims.


1Monthly cost - Representative monthly direct debit costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying in advance by direct debit, including online discount.  All rates correct as of 06/06/2017, but may go up or down.

2Weekly cost - Representative weekly costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas).  All rates correct as of 06/06/2017, but may go up or down.

3Pay Monthly Savings claims: Saving based on the estimated annual cost of OVO Two year fixed tariff for a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying monthly in advance by direct debit, including online discount. Comparisons made against the average of the Big 6 standard variable tariffs with equivalent features. All rates correct as of 04/10/2017.“The Big 6” are British Gas, Scottish Power, SSE, Npower, E.ON and EDF.

4Pay As You Go Savings are based on the average estimated annual costs for new PAYG OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location. 

We include almost twice as much renewable electricity as the national average: At least 33% of electricity in all of our tariffs comes from renewable sources. The national average, according to Ofgem as at March 2014 was 16.7%. For more information please visit this page.

33% of your electricity comes from renewable sources: 33% renewable electricity as standard as of 1st April 2015. Renewable electricity is generated from wind, solar, geothermal, wave, tidal, hydro, biomass, landfill gas, sewage treatment plant gas and biogas.

3% interest: Calculated at 3% per year for customers paying by advance direct debit.  The OVO Interest Reward is paid monthly based on   number of days in credit and the amount left in your account after you’ve paid your bill,  and the credit balance on which you can earn the OVO Interest Reward is capped. Terms apply:

95% of new customers save when switching to OVO: Savings based on the average estimated annual costs for all new OVO customers quoted through the OVO website, compared to their current supplier and tariff. Comparisons taken between 01/05/2016 and 11/10/16. Incl VAT.

94% of surveyed customers would recommend us: OVO conducted a survey of their customers in between 1st January 2016 and 15th April 2016. Out of 15,312 customers who responded, over 94% rated OVO 6+ when asked 'how likely would you be to recommend us to a friend and family, on a scale of 1 to 10.

Britain's top rated energy provider: Britain's top rated energy provider in the Which? 2015 satisfaction survey. Survey conducted in October 2015. Awarded in January 2016.

uSwitch's Energy Supplier of the Year: OVO energy was voted and awarded  'Energy Supplier of the year' and best for: Overall Customer Satisfaction, Most Likely to be Recommended, Value for Money, Best Deal for You, Customer Service, Billing Services, Energy Efficiency, Meter Services, Online Services, Green Services and Transfer Process. OVO Energy scored a 96% customer satisfaction score.

Which?: Achieved the highest score of 78% in the Which? Satisfaction Survey conducted in September and October 2016.

* EV - Everywhere, full terms and conditions:

* OVO SolarStore (Beta), full terms and conditions:

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