OVO HomePlan
Boiler and central heating cover you can count on
A boiler is your home’s unsung hero: keeping water hot and rooms cosy. But when they break, they can be expensive to repair or replace.
So keep repair bills at bay with our boiler, central heating, and home emergency cover1.
Take out a plan now and save up to £87 on your first year2 with our offer.
Here’s what boiler cover includes
If your central heating system ever goes pear-shaped, OVO HomePlan can get things sorted¹. It’ll cover you for boiler breakdowns, and give you:
- An annual home boiler service
- Access to a nationwide network of Gas Safe engineers
- A 24/7 emergency helpline
Plus, for a limited time only, you can save up to £87 on your first year of cover with us2.
Here’s what boiler cover includes
If your central heating system ever goes pear-shaped, OVO HomePlan can get things sorted¹. It’ll cover you for boiler breakdowns, and give you:
- An annual home boiler service
- Access to a nationwide network of Gas Safe engineers
- A 24/7 emergency helpline
Plus, for a limited time only, you can save up to £87 on your first year of cover with us2.
Choose the right boiler cover for you
Take a peak at all the types of boiler, central heating, and emergency cover we offer.
And remember, every single one of our plans includes unlimited call-outs, access to a network of Gas Safe engineers and a 24/7 emergency helpline.
Essentials¹
From £13.00/month
From £12.35/month (offer ends May 31st 2022)
We know how important your boiler is. So our Essential plan will help you give it the TLC it deserves, including:
- Boiler and central heating cover
- An annual home boiler service
Starter¹
From £15.00/month
From £13.50/month (offer ends May 31st 2022)
Here to save the day if things ever go haywire, our Starter plan includes:
- Boiler and central heating cover
- Plumbing and electrics cover
- An annual home boiler service to help keep your boiler running smoothly
Complete¹
From £21.00/month
From £15.75/month (offer ends May 31st 2022)
Our most protective plan is there for you when the worst happens! You’re covered for everything in the Starter plan, plus you get all this:
- Boiler replacement cover3
- Gas and water supply pipe cover
- Internal and external drains cover
- Taps and toilets cover
- A special priority helpline
A plan packed full of perks
OVO Homeplan goes way beyond just boilers. As well as unlimited callouts on all our plans, you also have the option of getting cover for your central heating, drains, plumbing, and electrics.
You just need to pick the plan that works best for you and your home.
A plan packed full of perks
OVO Homeplan goes way beyond just boilers. As well as unlimited callouts on all our plans, you also have the option of getting cover for your central heating, drains, plumbing, and electrics.
You just need to pick the plan that works best for you and your home.
Do I really need boiler and central heating cover?
It could be just the thing for you if:
- You own and live in your own home
- Your boiler isn’t covered by your home insurance
With OVO HomePlan, boiler breakdowns needn't be stressful – because we’ll be there right when you need us.
Thinking of buying a new boiler? Read our guide to different types of boilers and how to find the right one for you.
Do I really need boiler and central heating cover?
It could be just the thing for you if:
- You own and live in your own home
- Your boiler isn’t covered by your home insurance
With OVO HomePlan, boiler breakdowns needn't be stressful – because we’ll be there right when you need us.
Thinking of buying a new boiler? Read our guide to different types of boilers and how to find the right one for you.
Not an OVO member yet?
Join us today and enjoy competitive gas and electricity prices, with 100% renewable electricity as standard.
Plus - we'll plant a tree in your name, every year!
Rated 4.2/5 on
See all 57098 reviewsVery satified customer.
I have never had any problem with OVO, I have been with them for several years now and not because I don't 'check around' because I do. whenever my deal is approaching its end, they contact me in plenty of time, which is important to me, and I am able to move onto a new deal or stay on the same. They keep me informed of my balance on a regular basis, again something which is important to me, and getting money back is not really a problem, at least for those who are computor literate, and if you are not ( Which I am not, they guide you through the process if necessary)
Brilliant
What a lovely young man….very polite and helpful thank you
Spoke to Hannah today in regards to…
Spoke to Hannah today in regards to setting up a new account. Extremely helpful and patient with me even after I wasted her time. Would gladly call back in the event I have any issues.
Honesty is rare these days.
Honesty is rare these days. They kept their promise.
All good
All good, hopefully you can try keep everyone's costs down.
Luke … just a star ⭐️
I spoke to Luke and he was so good, I was showing the app. to my husband and accidentally pressed the button to change our plan. Luke was very understanding and so helpful, can’t thank him enough.
Super-helpful with many issues
I had many questions about 3 OVo accounts in my name which i had having moved out of my house for 6 months and moved back in again. Fergus patiently worked through all my questions on each account with me. On the first account, we confirmed it was all as I expected. On the second account, Fergus carefully checked when my £297 refund would arrive. And on the third account (now closed), he explained all the transactions on it to my satisfaction and advised me to pay the balance of £1.07 owing now rather than waiting for OVo to take another DD payment of £73 and then refunding me the surplus. This is did and Fergus also advised me that I could reduce my DD on my active account because the smart meter readings were showing I was using less than expected. And he did that for me too. So we worked through a lot of issues and fully resolved them all. He spent a lot of time helping me and I feel fully satisfied. I was impressed at Fergus’ knowledge of the OVo systems and his willingness to see issues through to the end. A star employee!
A credit to Ovo Energy
Don was very polite and professional, making the call totally straightforward and worthwhile.
All good so far let’s hope it stays…
All good so far let’s hope it stays that way.
Ian was amazing great customer service
Ian was amazing great customer service
I have joined ovo today
I have joined ovo today. I found a good deal. Really impressed with their customer service. They have direct contact number to call not like other providers ( hard to speak to someone) the guy who helped me he was so helpful and kind. I have to wait very short time to connect to someone. I am very impressed with their service. Thank you Ovo team.
Fantastic service provided by Iain
Fantastic service provided by Iain, was patient and helped me get the resolution I was after.
Great see an easy to use
Great see an easy to use
Very helpful and friendly customer…
Very helpful and friendly customer service from Don today, didn’t have to wait too long to get through on the phone. Thank you.
The young man that I spoke to was very…
The young man that I spoke to was very helpful .I asked him to speak slowly and clearly as I am very hard of hearing,he did.And he thankfully assured me I would not have to keep reading the meters .
WhatsApp was really convenient
Very quick and easy to get in touch, deal with my queries and Natalia was able to recommend other money saving options.
Good advice and a sympathetic ear
I was looking for advice as coming to end of 2yr fixed SSE plan, your operative, so sorry but forgot his name, was so helpful and gave me good advice. He was also sympathetic with regard to increasing prices, though not his fault, it was really helpful to give me a little more clarity as to how to move forward.
Erin was extremely polite and patient…
Erin was extremely polite and patient with me and repeated several times so that I understood everything.
Impressed all in all
The support operative I called very quickly resolved an issue at my property that was preventing me from signing up online, then took me through available options and tariffs efficiently and professionally. He turned around what I thought would be a frustrating phone call into one that was successful within a short time. Excellent work. A bonus was that call waiting times were also short.
Piotr was fantastic
Piotr and his colleagues were fantastic. Good communication throughout. Was happy to adapt to accommodate our needs.
Learn more about your boiler
Types of boilers explained: what's the right for you?
Learn everything you need to know about the different types of boilers for heating your home.
Find out moreCommon boiler problems and solutions to fix them
If your boiler isn’t working, don’t panic. Try one of our quick fixes before calling out a heating engineer.
Find out moreWhat to do if your boiler pressure is too low
If you think your boiler pressure might be low, try solving the problem with our easy-to-follow guide.
Find out moreFrequently asked boiler cover questions
Annual boiler services as part of OVO HomePlan include:
-
A visual check of the boiler
-
The boiler being fired up safely to identify any working faults
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A flue gas analysis efficiency test
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Opening up the boiler to inspecting it, if necessary
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Checking the flue and ventilation meet Gas Safety Regulations (Installation and Use)
Checking and adjusting the system pressure
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Cleaning the boiler's condensate trap
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Visually checking and bleeding them if necessary
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Checking the hot water cylinder
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Confirmation in writing that the service has been carried out
You can start making claims after your first 30 days of cover.
Good news: we cover most domestic central heating boilers that are powered by mains gas.
We don’t cover:
- Electric, liquid petroleum gas (LPG) boilers
- Solid fuel or oil fuelled boilers
- Back boilers and dual purpose boilers (e.g. similar to Aga, Rayburn)
- Central heating and/or controls specifically designed for piped or electric underfloor systems
- Electric central heating systems
This all depends on exactly what type of plan you choose, so check your policy documents.
If you’ve chosen one of our standard plans without a £60 fixed excess charge, then you won’t pay any excess charges except in specific circumstances.
For example, if you’re on our Complete plan without a £60 fixed excess charge, you will have to pay excess charges in the following circumstances:
- External drains callouts – £50 excess
- Taps and toilets callouts – £50 excess
If your boiler is 7 years or older at the beginning of cover you’ll also pay a £50 excess for boiler call-outs.
If you choose one of our policies with a fixed £60 excess, then you will be charged £60 for each callout. If the engineer has to make a second visit to fix the same problem (within 30 days of the first visit) you won’t have to pay the call-out charge again. There is no call-out charge for your annual boiler service.
We know there’s a lot of admin to think about when you move house. The good news is, it’s no hassle to take your boiler cover with you. Simply get in touch with us to let us know that you’ve moved, and we can help you set up a new contract.
We’ll need to know:
- Your new address
- The date you moved in
- Some details about your new boiler
You could also choose to end your boiler cover with us when you move. There might be a charge for this.
There’s a 14-day “cool off” period, during which you can change your mind and cancel your policy at no charge. After that, you can cancel your boiler cover at any time, but there may be a cancellation fee to pay.
In emergencies, such as a water leak, we will aim to get an engineer out to you within two hours.
For all other problems, we’ll aim to get someone to you either:
- The same day you call, if you call before 9am
- Within 24 hours
Suspected gas leak? Please urgently call the National Gas Emergency Service: 0800 111 999
Our boiler services usually take place between March and October. When you sign up to one of our plans, we’ll be in touch to let you know which month you’re scheduled in for. It will usually be in the year after you’ve signed up.
The month before your service, we’ll reach out again to find out when the most convenient time and date is for you.
¹ No claims can be made within the first 30 days. Terms, conditions, eligibility criteria, and exclusions and cancellation charges apply. For boilers aged 7 years and over up to £2 a month additional premium will be charged.
2 Offer ends 31/05/22. Savings claim based on Complete Plan £0 excess at £348 a year.
3 If your boiler is less than 7 years old at the initial policy start date and less than 10 years old at renewal, we’ll pay up to £2,500 for the boiler replacement. If your boiler is 7 years old or more, but less than 10 years old at the initial policy start date and less than 10 years old at renewal, we’ll pay a contribution of £400 towards the boiler replacement. Check out our full terms and conditions for more info.
OVO Energy Ltd, trading as OVO HomePlan is an appointed representative of CORGI HomePlan Ltd (for general insurance distribution) which is authorised and regulated by the Financial Conduct Authority. OVO Energy Ltd's Firm Reference Number is 822754. CORGI HomePlan Ltd's Firm Reference Number is 824122. OVO Energy Ltd is registered in England and Wales, company number 06890795. Registered office:1 Rivergate, Temple Quay, Bristol, BS1 6ED.
The insurance policy is underwritten by OVO Insurance Services Ltd, a firm authorised and regulated by the Guernsey Financial Services Commission under reference number 2570126. OVO Insurance Services Ltd is registered in the Bailiwick of Guernsey under the Companies (Guernsey) Law 2008 (Company No. 67013). Registered office: PO Box 155, Mill Court, La Charroterie, St Peter Port, Guernsey, GY1 4ET.
CORGI HomePlan Ltd, OVO Energy Ltd and OVO Insurance Services Ltd are part of OVO Group Ltd.