Don’t worry – there won’t be any disruption to your supply while we transfer your energy account to OVO. We’ll take care of everything, and once everything is complete, we’ll let you know and start to bill you for your energy.
The migration process should take around two days for electricity-only credit accounts, five days for electricity-only prepayment accounts (to allow sufficient time to despatch new top-up cards) and within 21 days for dual fuel accounts (but we’re hoping it will be even quicker than that).
It’s a good idea take a meter reading and hold onto it until you transfer over, just in case you need it - but we don’t need a reading from you at the moment to arrange your switch.
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