Don’t worry – there won’t be any disruption to your supply while we transfer your energy account to OVO. We’ll take care of everything, and once everything is complete, we’ll let you know and start to bill you for your energy.
Our variable and fixed tariff prices are almost the same at the moment, but we understand you’ll be looking to protect yourself from any future price changes with a fixed plan. It’s best to wait until you receive your first bill from us before switching plans. Once you’ve got it, head to My OVO to see our fixed plans.
It’s important to us that you only pay for the energy you’ve used and that your bills clearly show that. With that in mind, we want to explain a one-off difference about your first bill, which has happened because we had to take over your energy supply before we could create your account in our system that handles your bills.
We officially started supplying your energy on the 12th of January, but you'll see a later supply start date included in your welcome pack and any other communication from us.
This means on your first bill from us, your meter reading and energy charges will begin from the date included in your welcome pack – but the bill will also include the charges for the energy you’ve used since 12th January. For the same reason, standing charges between the 12th of January and your welcome pack start date will be added to your bill as an additional amount.
That’s only the case for your first bill from us – all your following bills will be back to normal.
Our online portal is called My OVO. If we’ve already got an email address for you then you’ll be able to log in once you’ve received your welcome pack. Otherwise, please email us with your new accounts number and we can get this set up for you.
If you’ve already received a final bill from Economy Energy, please get in touch with us to register your refund claim. We’ll need to speak with Economy Energy first to get some more information, but we’re aiming to be able to accept refund requests soon. If you haven’t received your final bill yet, you’ll need to wait before you contact us.
*Quick note – some accounts will be opened a week after this date, so please bear with us if this happens to you. **My OVO is the name of our simple online account management tool.
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