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Welcome to OVO


Your previous supplier, Economy Energy, has ceased trading and Ofgem (the GB energy regulator) has decided that OVO Energy will be taking over your energy supply.

If you’re a PAYG customer, you’ll be joining OVO’s dedicated PAYG brand, Boost Energy and can find FAQs here.
 

Don’t worry – there won’t be any disruption to your supply while we transfer your energy account to OVO. We’ll take care of everything, and once everything is complete, we’ll let you know and start to bill you for your energy.    

You are being switched to OVO’s standard variable plan, Simpler Energy. You’ll find full details on your energy rates in our welcome pack, which is being sent soon.

Yes – but only once your account has been transferred to us, so please wait until you’ve received your welcome pack before you try to switch plans.

We’re transferring your existing Direct Debit to OVO. We’ll then review your Direct Debit amount (as we do for all customers), and if any changes are needed, we’ll let you know well in advance.

Once your account has been transferred to OVO, we’ll review your credit balance and provide further details.

There are plenty of benefits to being with OVO – if you haven’t heard much about us, feel free to have a look through our website. We hope you’ll give us a chance to impress.

If you’d still like to switch, you can do so without paying any exit fees, but it’s best to wait until your account is fully transferred, or your switch may take longer than usual.

Don’t worry, we’ll be honouring all Warm Home Discount payments to all eligible customers. More details will follow.

The migration process should take around two days for electricity-only credit accounts, five days for electricity-only prepayment accounts (to allow sufficient time to despatch new top-up cards) and within 21 days for dual fuel accounts (but we’re hoping it will be even quicker than that).

Unfortunately not, but we’d be happy to arrange a new appointment to install a smart meter with you once your switch has completed.   

 

No - they’ll be fine! We use the same meters, so once you’re on supply, we will be able to communicate with them.

 

These will be sent to you in a Welcome Communication where you can find all the information about your new account and tariff.  

You will get your first statement from OVO roughly 4-6 weeks after your switch.  

 

It’s a good idea take a meter reading and hold onto it until you transfer over, just in case you need it - but we don’t need a reading from you at the moment to arrange your switch.  

 

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