Our charges list

There are times when you might be charged additional fees (e.g. a one-off fee for extra work to be carried out) or be entitled to a reward - below are the details.

Read our full terms & conditions here

Charge referenceAmount (£)
Fraudulent or erroneous payment made to accountUp to £25 per fraudulent or erroneous transaction, to cover the cost we’ve incurred in bank charges.
Meter accuracy testingElec Single Phase - £149
Elec Three Phase - £325
Gas - £157
Changing the position of your meterElec Single Phase - £125
Elec Three Phase - £325
Gas - £157

Additional DNO/Gas Network charges may also apply on an individual basis
Disconnection or reconnection of your supplyDe-energise Elec - £106
Remove Elec Single Phase - £106
Remove Elec Three Phase - £325
Install Elec Single Phase - £106
Install Elec Three Phase - £325
Remove Gas - £106
Install Gas - £106

Additional DNO/Gas Network charges may also apply on an individual basis
Prepayment meters installed at your property under warrantMinimum fee of £150
Site visit charge £36

(additional fees may apply depending on circumstances)
Suspension or permanent disconnection of the supply under warrantMinimum fee of £370

(additional fees may apply depending on circumstances)
Interest rate for OVO Interest Reward3% per annum if you've been with us for less than 1 year*
4% per annum if you've been with us between 1 and 2 years*
5% per annum if you've been with us for over 2 years*
Maximum credit balance which can earn OVO Interest Reward£1,000
Self Service Reward£7.50 per fuel every calendar quarter, totalling up to £30 per year per fuel.
Green Electricity amount£5 per month
Green Gas amount£5 per month
Termination fee£30 per fuel
Paper communications£5 per quarter (£20 per year)

*We calculate the years you’re with us based on the date we started supplying your first fuel. We’re currently unable to transfer OVO Interest Reward levels in the following instances:

  • If you move house and bring us with you; or
  • If you leave us but later come back.

 In these cases, your interest level will reset at 3%.