There are times when you might be charged additional fees (e.g. a one-off fee for extra work to be carried out) or be entitled to a reward - below are the details.
Read our full terms & conditions here.
| Charge reference |
Amount (£) |
| Fraudulent or erroneous payment made to account | Up to £25 per fraudulent or erroneous transaction, to cover the cost we’ve incurred in bank charges. |
| Meter accuracy testing |
Elec Single Phase - £149 Elec Three Phase - £325 Gas - £157 |
| Changing the position of your meter |
Elec Single Phase - £125 Elec Three Phase - £325 Gas - £157 Additional DNO/Gas Network charges may also apply on an individual basis |
| Disconnection or reconnection of your supply |
De-energise Elec - £106 Remove Elec Single Phase - £106 Remove Elec Three Phase - £325 Install Elec Single Phase - £106 Install Elec Three Phase - £325 Remove Gas - £106 Install Gas - £106 Additional DNO/Gas Network charges may also apply on an individual basis |
| Prepayment meters installed at your property under warrant | Minimum fee of £150 Site visit charge £36 (additional fees may apply depending on circumstances) |
| Suspension or permanent disconnection of the supply under warrant | Minimum fee of £370 (additional fees may apply depending on circumstances) |
| Interest rate for OVO Interest Reward |
3% per annum if you've been with us for less than 1 year* 4% per annum if you've been with us between 1 and 2 years* 5% per annum if you've been with us for over 2 years* |
| Maximum credit balance which can earn OVO Interest Reward |
£1,000 |
| Self Service Reward | £7.50 per fuel every calendar quarter, totalling up to £30 per year per fuel. |
| Green Electricity amount | £5 per month |
| Green Gas amount | £5 per month |
| Termination fee | £30 per fuel |
| Paper communications |
£5 per quarter (£20 per year) |
*We calculate the years you’re with us based on the date we started supplying your first fuel. We’re currently unable to transfer OVO Interest Reward levels in the following instances:
In these cases, your interest level will reset at 3%.