Our charges list

There are times when you might be charged extra fees, such as a one-off fee for extra work. At other times, you might be entitled to a reward. Here are the details of all the charges.

Read our full terms and conditions.

Charge referenceAmount
Fraudulent or erroneous payment made to accountUp to £25 per fraudulent or erroneous transaction, to cover the cost we’ve incurred in bank charges
Meter accuracy testingElectricity single phase: £149
Electricity three phase: £325
Gas: £157
Changing the position of your meterElectricity single phase: £125
Electricity three phase: £325
Gas: £157

Additional Distribution Network Operator or gas network charges may also apply on an individual basis
Disconnection or reconnection of your supplyDe-energise electricity: £106
Remove electricity single phase: £106
Remove electricity three phase: £325
Install electricity single phase: £106
Install electricity three phase: £325
Remove gas: £106
Install gas: £106

Additional Distribution Network Operator or gas network charges may also apply on an individual basis

These fixed costs don’t apply in relation to theft of energy
Late payment of overdue energy billFee: £10
Site welfare visit for debt collection purposesSite visit fee: £36
Planning of rights of entry warrant for non payment of energy billsPlanning fee: £50
Execution of rights of entry warrant including installation of prepayment meters for non payment of energy billsAttendance fee: £100
Suspension, permanent disconnection and reconnection of the supply for theft of energyMinimum fee: £150

(Additional fees may apply depending on circumstances and previous offences)
Energy usage billed as a result of theft of energyBased on historical energy usage and period of theft
Legal fees if we choose to take this action to recover unpaid energy billsAdmin fee: £40
Solicitors claim fee: £70
Court fee: £70
Obtaining judgement: £22
Transfer to High Court fee: £71

(Interest will also be added to overdue bills at the rate of 4% above the Bank of England base rate)
Self Service Reward£7.50 per fuel every calendar quarter, totalling up to £30 per year per fuel
Green electricity amount£5 per month
Green gas amount£5 per month
Termination fee£30 per fuel
Paper communications£5 per quarter (£20 per year)
Interest rewards maximum credit balance£1,000
Interest rewards yearly rate3% in year 1
4% in year 2
5% in year 3 and beyond