Pay As You GoPay As You Go support
If you’d like to talk to us about your Pay As You Go account, you can get in touch by online chat by clicking the green chat icon at the bottom right of this webpage.
Or you can call us on 0330 175 9669. We’re here Monday to Friday, 8am to 8pm and 9am to 5pm on weekends.
If you were switched to a Pay As You Go meter before February 2023, and feel you shouldn’t have been you can request an assessment of that move.
Please email us at [email protected] with your account information, detail why you believe you shouldn’t have been moved and any supporting evidence. We’ll review this information and get back to you in 3 working days. Or call us on 0330 175 9668 Monday to Friday 9 am to 5pm.
Need more help with your meter? Check out our easy-to-follow guides on topping up, reconnecting your meter, activating emergency credit, and troubleshooting common issues.
Can’t find an answer? Try asking our helpful OVO community.