Everything you need to know about your move to OVO

We're on a mission to find a better way to do energy. One that works for people and the planet. And we already power millions of home across the UK.

We're committed to great customer service too. With an excellent rating (4.3) and over 100,000 5* reviews on Trustpilot, you can rely on us.

Yes, you’ll keep your Boost account number once you move over to OVO.

You can keep using your Boost top-up card(s) or key, even after you’ve moved over to OVO. 

Once you move, these are all the ways you can top up:

If you have a smart meter:

• Download the OVO Energy Top-Up mobile app and register to add credit anytime, anywhere. You’ll need your top-up card number(s)
• Set up automatic top-ups in the app, at a time and amount that suits you.
• Make top-up payments online
• Go to any PayPoint, Payzone shop, or Post Office with your top-up card(s) or take barcode(s) from the OVO Top-Up app. Find your nearest top up location:
  • PayPoint shops – paypoint.co.uk or call 0330 400 0000
  • Payzone shops – storelocator.payzone.co.uk
  • Post Offices – postoffice.co.uk/branch-finder
• Top up over the phone on 0330 175 9669 and select option 1

If you have a traditional meter:

• Go to any PayPoint, Payzone shop, or Post Office with your top-up card(s) or take barcode(s) from the OVO Top-Up app. Find your nearest top up location:
  • PayPoint shops – paypoint.co.uk or call 0330 400 0000
  • Payzone shops – storelocator.payzone.co.uk
  • Post Offices – postoffice.co.uk/branch-finder

Your credit will transfer to your OVO account, so you can keep topping up as you normally would.

Once you’ve moved, you can contact us on our help page. Just click the green chat icon at the bottom right of your screen. Or you can call us on 0330 175 9669 (Monday-Friday 8am to 8pm, Saturday-Sunday 9am to 5pm).

After you’ve moved, you can chat online with us on our help page. Just click the green chat icon at the bottom right of your screen. Or you can call us on 0330 175 9669 (Monday-Friday 8am to 8pm, Saturday-Sunday 9am to 5pm).

Whilst we'd love to have you as a customer, you're free to switch to a different supplier if you'd like. Once you’ve signed up with another supplier, they’ll get in touch with us to start your transfer.

If we get a transfer request from another supplier before you’ve moved to us, we’ll cancel your move and transfer you to your new supplier instead.

If you’re already in the process of switching away from Boost, you won’t be moved across to OVO. Your transfer to your new supplier will continue as normal.

If you’ve let us know you’re moving out, you won’t be moved to OVO. If you haven’t told us you’re moving out yet, please let us know in our online chat as soon as you can.

All Boost customers will move over to OVO in the next few months, but we can’t give a more precise timeline than that. We’ll be in touch once your move is complete.

The only difference to your terms and conditions will be the change of company name to OVO. You’ll pay exactly the same rates when you move, and your prices and the rest of your terms and conditions will be the same. Boost will send these to you before you move.

Your Terms & Conditions will stay the same – they’ll just be from OVO. You can find your OVO terms here.

If you've got an electricity account with us, you’ll still be supplied by OVO Electricity Limited. And, if you've got a gas account with us, you’ll still be supplied by OVO Gas Ltd.

We pride ourselves on looking after our customers, whatever they need. If you’re listed as a vulnerable customer on the Priority Services Register at Boost, this will stay the same when you move across to OVO. You can read more about this on our website.

We’ve conducted a thorough risk assessment of the data transfer process and approved it to go ahead. Both Boost and OVO sign up to ISO27001, the international standard for managing data security, and we take the security of our customer data very seriously. Find out more about ISO.

No. If you switch to another supplier before or after you move to OVO, you won’t be charged any exit fees. As you’re on a variable plan, you have the right to switch to a different plan or a new supplier at any time.

You’ll keep the same prices, so you won’t pay any more because of this move. If there’s a change to the energy price cap, we’ll let you know but you'd pay the same price with us as you would have at Boost.

Yes. You'll still be protected by any government price caps that apply.

The Boost team will be working hard to resolve open complaints before moving customers over. If they’re not able to resolve yours before the switch, we’ll contact you once your account’s been set up to make sure your complaint is taken care of.

If you request a refund Boost will process it within 10 working days of the request.

The Boost team will be trying hard to get disputes like this resolved before we move customers over. If Boost hasn't been able to do this, we will pick up where they left off.

If you were wrongly moved to Boost and they’re in the process of switching you back, they’ll aim to get this finished and you won’t get moved over to OVO.

If the transfer back to your old supplier is rejected, and your supply stays with Boost, then you’ll be moved to OVO.

This will be transferred to OVO and you’ll carry on repaying it from your meter(s) at the same amount each day. 

If you can’t afford to top up, we’re here to help. We've supported thousands of people in this situation, and we can support you too. 

You can chat online with us on our help page – just click the green chat icon at the bottom right of your screen. Or you can call us on 0330 175 9669 (Monday-Friday 8am to 8pm, Saturday-Sunday 9am to 5pm).

If you’ve got a smart meter installation booked with Boost, this’ll go ahead as planned, unless they tell you otherwise. We’ll wait until after this date before moving you across to OVO.

Yes, your smart meter(s) will work as normal when you’ve transferred to OVO.