What you need to know about our variable plan price change
To help you understand what’s changing and why, we’ve put together a list of the most common questions you might have.
The energy price cap is reviewed by Ofgem, the energy regulator, every 6 months – in April and October. They do this to make sure customers pay a fair price for their energy. So these new prices will stay the same from 1 October to 31 March 2022.
We make sure you always pay a fair price for your energy – and we’ll always let you know in advance if they change again.
There are lots of ways we can support you: visit our Coronavirus FAQs or get in touch with us – and together we’ll find the right solution for you:
- Call us on 0800 0699 831 (8am-6pm Mon-Fri)
- Message us on Twitter
If you’d like extra advice or free, independent support, these organisations can help too:
We’d be sad to see you go, but if you decide to switch away, you’ll stay on your current rates if your new supplier tells us within 20 working days of 1 October that they’re taking over your power.
Remember to pay off any negative balance you might have in your energy account before you leave us, to make sure your switch goes smoothly. We’ll let you know if there’s anything left to pay.
If everything’s paid off within 30 days, your switch can still go ahead and the new price.
Unfortunately, energy costs more right now. This is because of an increase in wholesale energy prices and the cost of supplying energy to members. Because of this, we’re changing our energy prices.
This change is in line with the government’s price cap. The cap is reviewed every 6 months to account for the costs suppliers face, while making sure prices are fair.
The new prices will start from 1 October.
No, it only applies to members on our variable plan, Simpler Energy.
Mirgrated SSE Member FAQs
All members on our variable plans across OVO and SSE have prices that can go up or down depending on the cost of energy. This change is in line with the government’s price cap. The cap is reviewed every 6 months to account for the costs suppliers face, while making sure prices are fair. The prices on our variable plans are the same across the OVO family (including SSE).
Yes, the Ofgem Energy Price Cap applies to all energy suppliers, including SSE and OVO. This helps make things fair for everyone, by setting an upper limit on prices for variable plans (where your prices may go up or down). Ofgem reviews the Energy Price Cap every six months, checking for changes in the cost of generating and distributing energy. They raise or lower the Energy Price Cap in October and April to make sure any changes to these wholesale energy costs are passed on to energy users in a fair way.
Whether you’re with SSE or OVO you’ll have the same protection from the Energy Price Cap.