Smart Gateway Terms and Conditions

These terms and conditions only relate to the Smart Gateway. They are additional to all the other terms and conditions about your gas and electricity supplies and your smart meter. 

1. Data protection and your privacy:

1.1 We will always use and process your personal data in line with best practice and relevant law including the Data Protection Act 1998, and we promise we will only use or share any personal data in accordance with the Ovo Privacy Policy

1.2 When you chose a Smart Gateway device, you opted in to allow OVO to access the high frequency data from the Smart Gateway device as required to provide the services, which means that we may access data as often as every three seconds. This allows you to see the energy you are using in real time, through your online account on My OVO.

1.3 You can change your mind and reduce the frequency of data you allow us to access at any time by unplugging the Gateway, but if you do so, you will no longer be able to see the energy you are using in real time on My OVO. 

1.4 We promise we will never sell your personal data. We won’t use or share it except as necessary for you to make the best use of this product, and we will make sure we and any closely chosen partners look after your data in accordance with the Data Protection Act 1998. We will not use or share your personal data for marketing purposes without your permission. 

1.5 We will not commit to storing your data for any specific period of time and we cannot commit to storing all data we receive. In accordance with the Data Protection Act, we will not retain your personal data for longer than necessary, in accordance with the Data Protection Act.

1.6 We cannot commit to making data available to you in any specific format. 

2. We ask you to commit to:

2.1 Ensuring that you have the necessary technology to operate the Smart Gateway system. This includes a Smart meter, a broadband connection, a spare Ethernet port on your broadband router and a power socket near your broadband router.

2.2 Accepting that if Ovo cannot install a smart meter in your home for any reason, then Ovo may choose to request the return of uninstalled Smart Gateway kit.

2.3 Accepting that the Smart Gateway device does not become your property at any point. This means that if you: a) choose not to use the Smart Gateway device or b) end the use of it, or c) change energy supplier, then it is your responsibility to return the device to OVO.

2.4 Accepting that should you move to a new property we have the option to ask you to either return the gateway device to us, allow OVO or its financiers a right of entry to your property to collect it from you or alternatively leave it in the property for the new tenant. At no point will you be able to take the device with you unless you are given our permission to do so. 

2.5 Accepting that at any point Ovo can request that the Smart Gateway device is returned.

2.6 Accepting that whilst the product is designed to give you more access to data around your energy consumption, we cannot guarantee that it will save you money on your energy bills. 

3 Liability

3.1 We will not be liable to you for any losses you suffer or costs you incur because:

(a) You are unable to access or use the Smart Gateway device or My Ovo for any reason or there is a delay in its use.

(b) The Smart Gateway device does not work as you expect, does not meet your requirements or contains errors or defects and we fail to correct these.

(c) There is a reduced level or failure to provide any service caused by any third party service providers including software providers and broadband operators.

(d) Your broadband usage exceeds your allowance. 

(e) You experience data loss caused as a result of downtime of the Smart Gateway device or My Ovo. 

(f) Any device, hardware or software you use in connection with the Smart Gateway device is damaged or corrupted or fails to work

(g) The integrity of your network security is impacted by the use of the Smart Gateway device.

4 Delivery and return 

4.1 Please note that timescales for delivery may vary depending on availability and your address. 

4.2 We will not accept liability for damages made to the Smart Gateway device during installation. 

4.3 We will not cover the costs for return delivery of the Smart Gateway device unless we find the device to be faulty. 

4.4 We are not obliged to provide a replacement Smart Gateway device on return unless we find the returned Smart Gateway device to be faulty. 

4.5 Should we find that the Smart Gateway is damaged and we find you responsible for the damage we may ask you to cover the cost of the Smart Gateway device. 

4.6 The Smart Gateway device cannot be reconfigured for a new property so should you wish to move home and continue with Ovo as a supplier and you wish to continue using the Smart Gateway you will need to return the original Smart Gateway device to us so we can send out a replacement. 

4.7 Please note that by choosing Smart Gateway you are choosing not to receive any other in-home display (IHD) from OVO that may have been offered to you when you signed up for your smart meter. However, if you decided not to have an IHD at sign up but have changed your mind, you are still entitled to receive one at no extra cost up to 12 months after your smart meter was installed. If you change your mind, please contact us to request an IHD, return your Smart Gateway to us, and once we have received your returned Smart Gateway we will arrange for the installation of your IHD.

5 Changes to Smart Gateway Terms and Conditions

5.1 We can change the terms and conditions at any time in accordance with your Core Terms by sending you an email with details of the change or notifying you of a change when you next start the application or log onto our website. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of the Smart Gateway.