Why your smart meter needs an upgrade

Mobile networks across the UK are switching off their older 2G and 3G coverage to make way for more reliable 4G and 5G technology. Because some older smart meters still rely on 2G and 3G networks to send readings, they now need upgrading to a compatible model.

When the time comes to upgrade, we’ll either fit a new part or replace your meter entirely. That decision depends on the type of meter you already have. Either way, the upgrade comes at no extra cost. Once it’s done, you can keep enjoying all the benefits of your smart meter, like automatic readings and tracking your energy use in the OVO app.