OVO Drive + Anytime Direct to Vehicle Beta Terms & Conditions
These terms and conditions (the Terms and Conditions) form the agreement between you and us in relation to the OVO Drive + Anytime Direct to Vehicle Beta Trial (the Trial):
(a) “you” are the person who has signed up to the OVO Drive + Anytime D2V Beta trial;
(b) “OVO”, “we”, “us” or “our” is OVO Energy Limited. Our address is 1 Rivergate, Temple Quay, Bristol, United Kingdom, BS1 6ED and we are registered under company number 06890795 with VAT number 100119879.
These Terms and Conditions are specific to the Trial. They are separate to the OVO Core Terms and Conditions which govern the supply of energy to you and the OVO Drive tariff terms and conditions.
Certain terms have a particular meaning when they are used in this document. We have listed those terms in clause 13, and they are highlighted in bold when they are used.
In order for us to understand the energy used to charge your electric vehicle you will need to download the OVO Drive + Anytime D2V Beta app (the Trial App) and provide your electric vehicle log in credentials. The Trial App is provided by our partner Kaluza Ltd, a company registered in England and Wales with company number 12218299, whose registered office is at 140-142 Kensington Church Street, London, W8 4BN and whose VAT number is 100119879. For more information about Kaluza, please click here.
2. What is the OVO Drive + Anytime Direct to Vehicle Beta Trial?
2.1 The Trial is for a brand new application of OVO Drive + Anytime, where our users pay a different rate for their EV Charging and their household energy consumption. It is enabled by directly integrating with the user’s vehicle.
2.2 Whilst on the Trial, your home energy rate will stay the same, but the energy used to charge your electric vehicle whilst plugged in at home will be charged at an effective rate of 10p/kWh.
3. How does the Trial work?
3.1 Whilst on the Trial, all electricity you consume will initially be charged at the normal standing charge and unit rate you pay under your existing OVO Drive plan and these rates will be reflected in your live balance and on your bill.
3.2 On the first day of each month during the Trial, you will receive a credit based on how much of your total electricity usage in the previous month went into charging your electric vehicle. This will be your Trial Charging Credit. The Trial Charging Credit provided will effectively mean that each month your total balance will be equal to what you would have owed if your EV Charging consumption had been charged at the Trial EV Charging Rate (currently a rate of 10p/kWh inclusive of VAT).
3.2 All other energy consumption will be as per the rates on your existing OVO Drive plan, namely:
all home energy consumption will be charged at your normal OVO Drive rates for electricity and gas;
standing charges (or ‘fixed charges’) associated with your tariff will remain the same.
3.3 The amount of Trial Charging Credit you receive each month will vary depending on how much you charge your EV from the grid during that month.
3.4 An example of how your Trial Charging Credit will be calculated and applied is set out below:
A customer uses 800 kWh in January, of which 300 kWh went to charging their EV, and 500 kWh went into their home. Their rates are 10p/kWh for EV Charging and 15p/kWh for household electricity use.
On 1st of February, the customer’s bill will show the following:
Electricity used: £120 (800 kWh at 15p/kWh)
Trial Charging Credit: £15
Net customer balance: £105
The £120 electricity used charges the customer for all of their electricity (800kWh) at the household rate. The Trial Charging Credit then works out that 300kWh should be charged at the cheaper rate (10p/kWh). The discount is calculated as follows:
Credit (£) = (Household rate - EV rate) x energy used by EV
Credit (£) = (0.15 - 0.10) x 300
Credit (£) = £15
3.5 Only electricity that has been consumed from the grid for charging your EV will be considered in the Trial Charging Credit calculation. For customers with solar PV installed at their home, local solar energy that goes into EV Charging will be excluded from the Trial Charging Credit calculation.
3.6 If you are a Direct Debit customer, your Direct Debit will not be affected by the Trial Charging Credits applied to your account with the Trial. If you have any Trial Charging Credits left bill at the end of the Trial, this will be offset against your next bill.
4. The Trial
4.1 We are currently trialling OVO Drive + Anytime D2V Beta as a promotion that runs alongside our existing OVO Drive plan. The Trial will run from 16th November 2021 to 1st November 2022 (the Trial Period). If the Trial is successful we will develop OVO Drive + Anytime D2V into a full energy plan offering which will be subject to separate terms and conditions. The terms of OVO Drive + Anytime D2V may also be different to the terms of the Trial. Following the end of the Trial you will be able to choose whether you want to move to the new plan (subject to availability at our discretion).
5. How to Join the Trial and Eligibility
5.1 To be eligible for the Trial you must:
(a) be an existing OVO Drive customer;
(b) own or lease either a compatible vehicle with a connection to your home wifi;
(c) have a smart meter that communicates half-hourly data with OVO. If you aren’t currently opted in to sharing half-hourly data you agree that we can automatically update your preferences if you are selected for the Trial;
5.2 As there are a limited number of places on the Trial, you may not be able to participate even if you meet all the eligibility criteria. Admission to the Trial is at our discretion.
6. Data sharing
6.1 By signing up for the Trial you agree:
(a) to allow OVO to share your data (your name, address and OVO ID) with Kaluza to notify them that you are on the Trial;
(b) to allow Kaluza to share your EV Charging consumption data from your electric vehicle with OVO;
(c) to be opted in to half-hourly data sharing from your smart meter;
(d) download (and continue to use) the Trial App;
(e) You are responsible for making all arrangements necessary to ensure your EV is connected to the internet and also to your OVO account via the Trial App.
(f) If your EV goes offline at any point for any reason, or your EV is disconnected from the Trial App for any reason, we will not record EV Charging energy consumption during this time. You will therefore not receive Trial Charging Credits for any charging done whilst your EV is offline or otherwise not sending EV charging data to us.
7. Changes to and Ending the Trial
7.1 You may opt out of the Trial at any time by emailing [email protected]. By opting out you will no longer be eligible to receive the Trial Charging Credits.
7.2 OVO Drive + Anytime D2V Beta is a trial. As such, you acknowledge that there may be some teething issues and it may not always function correctly. As part of this Trial we will ask for your feedback and suggestions for improvement, but please be aware that we may not be able to action all feedback we receive.
7.3 We reserve the right to reduce or withdraw this Trial at any time with 30 days' notice. This includes terminating your participation in the Trial for any reason. We may also extend the Trial Period at our discretion.
7.3 We reserve the right to end your participation in this Trial with immediate effect in the event that you do not comply with these Terms and Conditions.
Moving out of your Property
7.6 If you move out of the Property where you began the Trial, your participation in the Trial will end and we'll no longer be able to award the Charging Credits.
8.1 If we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breaching these Terms and Conditions or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these Terms and Conditions, both we and you knew it might happen.
8.2 We will not be liable to you for any failure to credit your account for reasons outside our reasonable control, including if we are unable to gather adequate information from your EV, you do not leave your EV connected to the internet or the Trial App, we cannot obtain half-hourly data reads from you, or you otherwise fail to comply with these Terms and Conditions.
8.3 Nothing in these Terms and Conditions will limit or exclude our liability to you for death or personal injury as a result of our negligence, fraud or fraudulent misrepresentation, or any other matter in respect of which it would be unlawful for us to exclude or limit liability.
8.4 Save as set out in clause 8.3, our maximum liability to you under these Terms and Conditions if you suffer any loss or damage as a direct result of something we’ve done, will be no more than £10,000 per event or series of events if they’re connected.
9.1 We reserve the right to change these Terms and Conditions. Unless the reason for the change is due to a change in law or for security reasons – in which case we may need to change these Terms and Conditions on shorter notice – we will provide you with at least ten (10) days’ advance notice of any changes. If you do not wish to continue using the Anytime add-on following changes to these Terms and Conditions, you can cancel your Anytime add-on by following the process outlined in Clause 7.1.
9.3 We can transfer any of our rights or obligations under these Terms and Conditions without your permission. However, you must not transfer your rights or obligations under these Terms and Conditions to anyone without our permission. We can transfer
9.4 If we need to give you a notice for any reason in connection with these Terms and Conditions, we will use the email address you have given us most recently. If you have requested to receive postal communications we will post the notice to the most recent postal address you have given to us. If we post a notice to you, it will be assumed to have been delivered two working days after it was posted. If we deliver a notice to you by email, it will be assumed to have been delivered immediately when it was sent.
9.5 Nothing in these Terms and Conditions affects our legal rights or powers. Nothing in these Terms and Conditions affects any of your statutory rights that can’t be excluded by law.
9.7 These Terms and Conditions are governed by the laws of England and Wales if your property is in England or Wales, and in Scotland if your property is in Scotland. If there is any dispute between us, it will be dealt with by the courts of England and Wales if your property is in England or Wales, and by the courts of Scotland if your property is in Scotland.
Anytime Charging Credits: the credits paid to your OVO account on the first of each month to adjust your bill such that your EV Charging costs are effectively charged at the Trial EV Charging Rate.
Trial EV Charging Rate: the effective rate offered to OVO Drive customers for EV Charging.
EV: electric vehicle.
EV Charging: any EV charging that takes place under control by the Kaluza Flex Platform. Smart charging would typically involve the car being charged flexibly in accordance with the needs of the grid / local microgeneration, whilst delivering the required quantity of energy by the ready-by-time set by the user.
11. Other Important Information
14.1 Each of the clauses of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.
14.2 Even if we delay in enforcing these Terms and Conditions against you, we can still enforce them later. If we do not immediately insist that you do anything you are required to do under these Terms and Conditions, or if we delay in taking steps against you for breaching them, that will not mean that you do not have to do those things and will not prevent us taking steps against you at a later date.
12. Contact Us
If you need support while you are on the Trial, you can call our Smart Home Support Line on 0330 303 5059 (Mon-Fri (9am-5pm) or email [email protected].