Charge Anytime vehicle unlock trial: terms and conditions
In addition to the standard Charge Anytime terms and conditions, you must agree to the following in order to participate in the Charge Anytime vehicle unlock trial.
1.1 These Charge Anytime add-on terms and conditions (the Terms) form the agreement between you and us:
(a) “You” are the person who has signed up to the Charge Anytime vehicle unlock trial;
(b) “OVO”, “we”, “us” or “our” is OVO Energy Limited. Our address is 1 Rivergate, Temple Quay, Bristol, United Kingdom, BS1 6ED.
These Terms are specific to the Charge Anytime vehicle unlock trial. They are separate to the OVO Core Terms and Conditions (Core Terms), the Charge Anytime add-on Terms and Conditions, and any specific terms which may apply to the tariff you are on and apply in addition to these terms.
2. Charge Anytime vehicle unlock trial
2.1 By accepting this agreement, you agree to participate in the trial. The trial will last for a maximum period of 6 months from the date indicated on our Charge Anytime Vehicle Unlock Trial Page for the relevant vehicle, unless it is terminated earlier by you or us in accordance with these terms and conditions. At the end of this period we will move you out of the trial environment and onto the equivalent Charge Anytime proposition unless either of us have terminated the trial prior to this.
2.2 You accept that this is a trial offering, and that the purpose of the trial is to assess the viability and effectiveness of providing the Charge Anytime add-on to owners of the newly unlocked vehicles. As such, you accept that the Charge Anytime add-on may not operate properly or be fully functional, for which neither we, nor our partners will be liable. (But if any of these arise, we'll try to minimise their impact on you).
2.3 We may change this agreement at any time or stop the trial (or any part of it). You will be notified 30 days in advance via e-mail or post before we make any changes.
2.4. You may terminate your participation in the trial at any time in accordance with clause 9 of the Charge Anytime add-on terms and conditions and you agree to provide OVO & Kaluza with feedback and the factors that led to you terminating your participation.
2.5 You agree to let the OVO Group (including OVO & Kaluza) collect data about your experience during the trial, and to contact you about your experience during and after the trial period.
3.1 To be eligible for the Charge Anytime add-on vehicle unlock trial you must meet the General Charge Anytime criteria (except for the requirement to have a compatible EV listed within clause 5.1 of the General Charge Anytime terms and conditions), in addition to the following criteria (Eligibility Criteria):
You must have a compatible vehicle listed on the Charge Anytime Vehicle Unlock Trial Page.
You agree to let the OVO Group (including OVO & Kaluza) to contact you about your experience during and after this trial in order to collect feedback, and to improve the user experience.
Certain terms have a particular meaning when they are used in this document.
Boost Charging: any charging that takes place in Boost mode (also referred to as Override, Urgent Charge or Max Charge), i.e. the EV charger is forced to charge at full power. Boost charging can also result from a lack of charging schedule in the app used to control when your vehicle will be ready by.
Charge Anytime Credit: the credits paid to your OVO Energy account in the first week of each month, to adjust your bill such that your Smart Charging costs are effectively charged at the Charge Anytime Rate.
Charge Anytime Rate: the effective rate offered to Charge Anytime customers for Smart Charging.
EV: electric vehicle.
Kaluza: a company registered in England and Wales with company number 12218299, whose registered office is at 140–142 Kensington Church Street, London, W8 4BN and whose VAT number is 100119879. More about Kaluza
OVO Group: OVO Group Ltd (a company registered in England under Company Number 08862063 whose registered address is 1 Rivergate, Temple Quay, Bristol BS1 6ED) any company which is a holding company and/or subsidiary of OVO Group Ltd and any company which is a subsidiary of such holding company, where the terms “holding company” and “subsidiary” are defined in Section 1159 of the Companies Act 2006 as updated from time to time. This includes OVO Energy Ltd, a company registered in England under Company Number 06890795 whose registered address is 1 Rivergate, Temple Quay, Bristol BS1 6ED
Smart Charging: any EV charging that takes place under control by the Kaluza Flex Platform, i.e. without the user selecting Boost mode for a scheduled charging session. Smart charging would typically involve the car being charged flexibly in accordance with the needs of the grid or local microgeneration, whilst delivering the required quantity of energy at the ready-by-time set by the user.