Online Exclusive terms
Terms and conditions
T&Cs for the Online Exclusive plan
Introduction
These terms and conditions (Terms) apply if you’ve chosen, and we’ve agreed to supply you, on our Online Exclusive plan.
These Terms are in addition to, and do not replace, our Core Energy Supply Terms and Conditions (Core Terms).
In the event of any conflict between these Terms and the Core Terms, these Terms will take precedence.
Any terms defined in the Core Terms will have the same meaning when used in these Terms.
1. What is OVO Online Exclusive?
The Online Exclusive plan is available to new and existing OVO energy customers who meet certain criteria (see Section 2).
You’ll pay a fixed rate per unit and a fixed standing charge for each fuel that we supply. The fixed unit rate and the fixed standing charge will apply to the energy that you use for the duration of your Online Exclusive plan. These rates will be as set out in your Welcome Letter.
2. Eligibility
2.1 Our Online Exclusive plan is available to new and existing OVO Energy customers who sign up exclusively through a specific price comparison website only.
In order to be eligible for the plan you must meet and continue to meet the below eligibility requirements (Eligibility Criteria):
- You are a dual fuel or electricity only customer
- You pay your bills by monthly Direct Debit;
- You have a standard meter, smart meter or Economy 7 meter. If you have any other meter type, you won’t be eligible for this plan. This plan is not available to pay as you go customers;
- You receive your account information by email (unless we’ve agreed otherwise with you)
2.2 If at any time you don’t meet the above eligibility criteria, we may end this agreement for the Online Exclusive plan and transfer you to the cheapest variable plan available for your meter type and payment method. In that case you might pay higher unit rates and standing charges on a variable energy plan, and these could change at any time.
3. Energy charges
3.1 Your plan rates will be fixed for a period of time, starting on your plan Start Date. This means that you’ll pay a fixed rate per unit and a fixed standing charge for each fuel that we supply. Your plan Start Date will be the date that you apply to be supplied by us on the Online Exclusive plan or your electricity and/or gas supply transfers to the Online Exclusive plan from your existing OVO energy plan. We’ll let you know this date in your Welcome Letter.
3.2 Note that a fixed rate energy plan doesn’t mean you’ll pay a fixed amount per month. Your actual monthly charges will still change depending on how much energy you use. We'll regularly review your payments to make sure you're paying the right amount.
3.3 Where both your electricity and gas supplies are being transferred, the plan Start Date will be the earlier of the two transfer dates. This may mean you won’t receive the full fixed term on the later transferred fuel.
3.4 You’ll pay a single per unit rate and a single standing charge for the energy you use (or 2 unit rates for metered Economy 7 electricity).
These will be based on our prices for your area, meter type and the payment method, and may change if you change area, meter type or payment method.
3.5 Your unit rate and standing charge under this plan will be fixed unless we’re prevented from doing so by the actions or requirements of any governmental, statutory or licensing authority.
4. Paying us
4.1 You’ll need to pay via Direct Debit in accordance with the Direct Debit rules in Section 7.11 of our Core Terms including that:
- a Direct Debit of at least the recommended amount (or more) is successfully taken on the due date set out in your Direct Debit instruction; and
- you’ll keep your energy account in credit.
4.2 If you don’t comply with the Direct Debit rules and we transfer you to a different energy plan in accordance with our Core Terms, you may not be able to switch back to the Online Exclusive plan at any point in the future.
5. Plan term
5.1 Your Online Exclusive plan will end:
a) 12 months after your Plan Start Date (your Fixed End Date). You’ll find your Fixed End Date on your bill, on your welcome letter or in your online account, or,
b) Immediately when you move home, change to another OVO energy plan or change supplier.
5.2 If within 20 working days of your Fixed End Date you:
- Decide to leave us and your new supplier notifies us that you’re switching and that switch takes place within a reasonable period; or
- enter into a new energy plan with us,
we’ll keep your charges the same until you switch to your new supplier or start your new energy plan.
Before your plan ends we’ll provide you with reasonable notice in an appropriate form explaining your switching options (reasonable notice being enough time to select a new plan or switch away if you decide to leave us).
6. Early exit fee
6.1 If you change your supplier for electricity or gas, or both, before the Fixed End Date, we may apply an exit fee of £50 for each fuel (Early Exit Fee). See clause 10.4 of the Core Terms for more information on when this Early Exit Fee may be charged.
6.2 You agree to pay any such Early Exit Fee and agree to us taking this fee by Direct Debit.
7. Smart meters
By signing up to our Online Exclusive plan, you’re agreeing to have a smart meter fitted (if you don’t already have one). We’ll contact you to arrange a suitable installation date for a smart meter to be installed in your property
8. Other things you should know
8.1 Changes to these terms and conditions – we may change these terms and conditions at any time in line with Clause 9 of our Core Terms.
8.2 This plan is subject to availability. Acceptance onto this plan is at our absolute discretion, even if you meet the eligibility criteria.
8.3 We reserve the right to amend or withdraw the Online Exclusive plan at any time.
Last updated: May 2025