Path To Zero: Annual boiler service – offer terms and conditions

1. These terms

1.1 These Terms and Conditions (Terms) apply to the Path to Zero - Annual Boiler Service offer (the Offer). Please read these Terms carefully before proceeding with this offer.

1.2 These Terms only relate to this Offer and are separate to the Annual Boiler Service Terms and Conditions. View the full details of what is included in the Annual Boiler Service.

2. What is the Offer?

This Offer entitles existing OVO Energy customers to receive our Annual Boiler Service for £1 a month for 12 months.

Our Annual Boiler Service is a one-off boiler service which the customer usually pays for in 12 monthly instalments.

See the full details of what is included in the Annual Boiler Service.

To take advantage of the Offer you'll need to sign up for a 12 month Annual Boiler Service contract and provide payment details in order to set up a Direct Debit.

3. How it works

3.1 Your Annual Boiler Service contract is for twelve (12) months. After this period your contract will automatically renew for a further twelve (12) months unless you cancel before your renewal date by contacting us on 0330 102 8905 or emailing [email protected].

Please note that when your Annual Boiler Service product renews it will no longer be subject to the discount applied as a part of this Offer and you'll pay the full product price which applies at the time.

You will receive a renewal notice detailing the price as well as the plan details, at least 14 days before your contract renews.

3.2 You won’t be able to combine this Offer with any other offer for this product.

3.3 These Offer Terms (and the agreement between us) will come into effect once you've

(i) met our Eligibility Criteria (see section 4 below);
(ii) correctly selected and confirmed this Offer; and
(iii) received confirmation from us accepting your order for our Annual Boiler Service offer and product.

If we've accepted your order for our Annual Boiler Service offer and product, we'll send you a welcome email (to the email address you provide to us or by letter if this has been agreed with you) confirming your order and provide you with other relevant information regarding the Annual Boiler Service.

If, for any reason, we’re unable to accept your order, we'll contact you to let you know why.

4. Eligibility

4.1 To be eligible for this Offer you'll need to:

Existing OVO Energy customer
be over 18 years old; and
be a new Annual Boiler Service customer.

Please note that if you already have a CORGI HomePlan or OVO boiler cover or OVO Annual Boiler Service or CORGI Annual Boiler Service product, you'll not be able to redeem this Offer.

4.2 You will also need to be eligible for the Annual Boiler Service product which has its own eligibility criteria, including that :

you must be a homeowner (offer and product is not available to landlords or tenants)
you must live in mainland UK (we do not cover Northern Ireland or the Scottish Islands, Channel Islands or the Isle of Man).
you must have a gas boiler which is:
connected to mains gas;
a make of boiler we can service (determined during application); and
18 years old or under.

We don’t provide services for liquefied petroleum gas, oil fired, solid fuel or electric boilers and heating systems, back boilers or dual-purpose boilers such as AGA or Rayburn or central heating and/or controls specifically designed for piped or electric underfloor systems.

5. How to redeem this Offer

5.1 In order to take advantage of this Offer, eligible customers (see section 4 (Eligibility Criteria)) will need to log in to their account and apply for this Offer from the Offers page within their online account.

5.2 Only one Offer per household may be redeemed.

6. Your right to cancel

You may end your Annual Boiler Service product at any time in accordance with the Annual Boiler Service terms and conditions.

You can cancel your Annual Boiler Service contract within 14 days from the date you receive your contract documents (the Cooling Off Period) without charge.

If you cancel the Annual Boiler Service contract after the boiler service has been completed, you'll be charged the remaining balance of the contract.

Please note that if you cancel your Annual Boiler Service product before the boiler service takes place, you'll no longer be eligible for the boiler service.

If your contract has automatically renewed (after the first twelve (12) months), cancellation charges will reflect the annual price of your renewal contract.

Full details of your cancellation rights and cancellation charges are set out in the Annual Boiler Service terms and conditions which will also be sent with your welcome email or letter.

If you want to cancel please contact 0330 102 8905.

7. Changes to the offer or these Terms

7.1 Offer valid until 30 November 2023

7.2 This Offer is subject to availability.

7.3 We can make changes to these Terms and our Annual Boiler Service product at any time. These changes may include, but are not limited to withdrawing or making changes to our Annual Boiler Service and/or this Offer.

8. Contact Us

If you have any questions about this Offer or our Annual Boiler Service product, please contact 0330 102 8905. Lines are open 8am-8pm Monday to Friday, 8.30am-5pm Saturday. (Lines are closed Sundays, Christmas Day, Boxing Day, and the 1st and 2nd of January.)

We hope you’re happy with our service but if you do want to make a complaint about our Boiler Service product, you can do this by emailing us at [email protected] or calling 0800 254 5303. (As a note the complaint lines are only open 9am to 5pm, Monday to Friday (closed Christmas Day, Boxing Day, and the 1st and 2nd of January). Please visit our home services feedback centre for more details.

9. General

9.1 We will not be liable for any loss or damage you may suffer as a result of your participation in this Offer save where such loss or damage cannot be excluded by law.

9.2 Unless agreed otherwise by us, the law and court jurisdiction that applies to this agreement is the one that applies to the part of the UK where your home address (as stated in your welcome or renewal letter) is situated.

OVO Energy is a trading name of CORGI HomePlan Ltd, registered in Scotland (Company No. SC358475). Registered Office: Cadworks, 41 West Campbell Street, Glasgow, G2 6SE. CORGI HomePlan Ltd is part of OVO Group Ltd