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The VCharge Dynamo trial is ending

Thanks for taking part. The Dynamos are being phased out in April 2021, so here’s what that means for you and your home… 

 

What's happening...

The manufacture of VCharge Dynamos (and the tech that supports them) is coming to
an end. So, unfortunately, we won’t be able to keep them running in your home. 
We’ll arrange for the Dynamos to be removed from your heaters, but that won’t 
start until April 2021, so you’ll still be able to use them until then. 

Trialling tech like this is really important – it helps us move towards zero 
carbon, faster. So thank you for playing a part in this.

What this means for you...

Once the VCharge Dynamos are removed, your storage heaters will go back to their original design. That means they won’t have the smart control functions that your Dynamo gave them.

What you need to do...

Right now, you don’t have to do anything – we just wanted to give you a heads up. We’ll be in touch again in February/March 2021 to arrange for an engineer to come and remove the Dynamos. Once they’re gone, you’ll need to switch to an E7 tariff (if you’re currently on an E10). We’ll do that for you if you’re with OVO, otherwise you’ll need to get in touch with your supplier.

FAQ's

If you have a problem before April 2021, just give us a call on 0117 3323 729 and we’ll arrange for an engineer to remove the Dynamos. We won’t be able to repair or replace them as they’re no longer in production. If there’s no engineer in your area, we’ll ask you to get a certified electrician to do the work – you’ll need to pay upfront, but send the invoice to us and we’ll repay you ASAP.

(Please note that our lines will be closed on 24th and 31st December 2020.)

Please let us know by emailing us at hellov[email protected] or calling 0117 3323 729.

(Please note that our lines will be closed on 24th and 31st December 2020.)

You can upgrade your storage heaters to smarter, more efficient models – for example the Dimplex Quantum. Our recommended installers, Greenvision1, have more information on Dimplex Quantum here

If you’re a homeowner in England, you could also check out the Green Homes Grant – you might be eligible for up to £5,000 to make energy efficiency improvements to your home. But remember, this scheme doesn't cover storage heaters.

We estimate about 45 minutes per Dynamo, but it often takes much less time. Someone 18 or older will need to be at home while we carry out the work.

Our electrician will wear appropriate PPE and ask you to leave each room they need to work in. They’ll also call ahead of the appointment to ask if anyone in your home has any symptoms or are quarantining. If you answer yes, the appointment will need to be rescheduled.

Sure, you can call our team on 0117 3323 729 (Mon-Fri, 9-5 excluding Bank Holidays) or email us at [email protected]

(Please note that our lines will be closed on 24th and 31st December 2020.)

We still need to come and remove the Dynamos, and your heating will revert back to its original design.

Our engineers are fully trained and know how best to remove the Dynamos. We’d expect some small marks to be left on walls where we’ve had to remove the device – but any damage should be minimal and easily fixed with a lick of paint (which you’d need to do yourself).

FAQ's

(once Dynamos are removed)

There should be little or no change to your energy bills, so long as you have switched your tariff from E10 to E7.

If you’re with OVO, you won’t have to lift a finger – we’ll change the tariff remotely, so there’s no need to contact us. If you’re with another supplier, you’ll just need to contact them to make the switch. 

The Economy 10 tariff is designed specifically for the Dynamos. If it’s used with standard storage heaters, they might start charging during peak times, which could cost you more.

We’ll be recycling all possible parts and disposing of them responsibly.

1 Please note that if you choose to upgrade your heating system with Greenvision, this will be entirely separate to the VCharge trial and any contract you enter into will be between you and Greenvision. We won’t be involved with or have any liability for the products provided or any work done.