You need a different guide if you’re paying for your energy by monthly Direct Debit.
It takes around four weeks from when you switch until we start supplying your energy. Your contract summary shows your supply start date.
Your new electricity key and gas card should arrive the day before we start supplying your energy. If you haven’t had them by then, use your old supplier’s key and card until ours arrive.
Don’t top up too much on your old key and card, as they’re set at your old rate. If there’s credit left on them when you start using your OVO key and card, ask your old supplier for a refund.
Once your smart meter’s installed, you need to register your bank card:
You’ll still get an OVO card – just one for both electricity and gas – to use at PayPoints. You don’t need to take it home and insert it in the meter; the credit is added as soon as you top up the card.
With Smart PAYG+, once you’ve registered your bank card, you can top up anytime, anywhere by text, in My OVO, or with the OVO Energy app.
You can also use the app to: