search-small user-small hamburger-menu close scroll-down star2 blog linkedin facebook twitter instagram plus Icon/lost-search/ic_lost-search_24

The Warm Home Discount Scheme: What it is and how to apply

By Matt Mostyn Friday 25 September 2020

winter home

What is the Warm Home Discount (WHD)?

As the nights draw in and we start to feel the winter chill, it’s time to fire up the heating. But sometimes, a toasty warm home can be cold comfort for your finances. 

We know that higher winter bills can be a stretch – so if you’re living on a low income or pension over the winter months, there’s help at hand. The Warm Home Discount Scheme is a one-off payment that takes £140 (including VAT) off your electricity bills.  

 

Apply for this winter's Warm Home Discount scheme here

 

The scheme is funded by participating energy suppliers (like us!), and it’s designed to help those customers who need it most. The money comes off your bill rather than being paid directly into your bank account.

Who can get the Warm Home Discount scheme? 

We give the Warm Home Discount scheme to members who fit into two groups – a ‘Core’ group and a ‘Broader’ group:

Core group

If you’ve been an OVO member and getting the Guarantee Credit element of Pension Credit on the qualifying date of 5 July 2020, you’re part of the Core group.

If so, you don’t need to apply for the Warm Home Discount. Instead, you’ll get a letter from the Department for Work & Pensions (DWP) by December 2020, which will tell you what you need to do next. 

If you haven't received this letter by Dec 2020 and think you should be in the Core group, contact DWP on 0800 917 1003. Just remember that you’ll need confirmation from the DWP by 28 February 2021 to qualify.

Broader group (existing OVO members)

We give out discounts to the Broader group on a first-come-first-serve basis. But whether or not you fit into this group depends on a few different things. Keep reading to find out what they are...

Who fits into the Broader group?

This Warm Home Discount group is especially for people on:

  • Income Support
  • Income-based Jobseeker’s Allowance

You must also have/receive any of the following:

  1. Parental responsibility for a child under the age of 5 who usually lives with you

  2. The household has  a responsibility for a child born on or after 1 September 2002 who's in full-time education

  3. You don’t need to pay NHS prescription charges because of:

    • An ongoing chronic illness or pregnancy
    • Pregnancy or having a baby in the last 12 months
    • Receiving a current MATEX or MEDEX certificate

  4. You currently receive any one of the following:

    • Child tax credit which includes a disability or severe disability element for a child born on or after 1st April 2001
    • A disabled child premium
    • A disability premium, enhanced disability premium or severe disability premium
    • A pensioner premium, higher pensioner premium or enhanced pensioner premium
    • War Disablement pension
    • Industrial Injuries Benefit
  5. A child who’s registered disabled

 

This Warm Home Discount group is especially for people on: 

  • Income Related Employment and Support Allowance (ESA) which includes a support component
  • Income Related Employment and Support Allowance (ESA) and a member of the work-related activity group of ESA

You must also have/receive any of the following:

  1. Parental responsibility for a child under the age of 5 who usually lives with you

  2. The household has  a responsibility for a child born on or after 1 September 2002 who's in full-time education

  3. Exemption from NHS prescription charges because of:

    • An ongoing chronic illness or pregnancy
    • Pregnancy or having a baby in the last 12 months
    • Receiving a current MATEX or MEDEX certificate

  4. You currently receive any one of the following:

  • Child tax credit which includes a disability or severe disability element for a child born on or after 1st April 2001
  • A disabled child premium
  • A disability premium, enhanced disability premium or severe disability premium
  • A pensioner premium, higher pensioner premium or enhanced pensioner premium
  • War Disablement pension
  • Industrial Injuries Benefit
  1. A child who’s registered disabled

 

This Warm Home Discount group is especially for people on Universal Credit with a Gross Monthly Household Income not exceeding £1,349 (before tax and deductions)

You must also have/receive any of the following:

  1. Parental responsibility for a child under the age of 5 who usually lives with you

  2. The household has a responsibility for a child born on or after 1 September 2002 who's in full-time education

  3. You get the housing element as part of your Universal Credit

  4. You get the limited capability for work element, with or without a work-related activity element as part of your Universal Credit

  5. You get the disabled child element as part of your Universal Credit

  6. You have a child who’s registered disabled

  7. You’re registered disabled or you receive disability benefits including:

  • Disability Living Allowance
  • Personal Independence Payment
  1. Exemption from NHS prescription charges because of:

  • An ongoing chronic illness or pregnancy
  • Pregnancy or having a baby in the last 12 months
  • Receiving a current MATEX or MEDEX certificate
  1. You currently receive any one of the following:

    • War Disablement pension
    • Industrial Injuries Benefit

This Warm Home Discount group is especially for people who get Universal Credit and aren’t in work or self employed

You must also have/receive any of the following: 

  1. Parental responsibility for a child under the age of 5 who usually lives with you

  2. The household has  a responsibility for a child born on or after 1 September 2002 who's in full-time education

  3. You get the housing element as part of your Universal Credit

  4. You get the limited capability for work element, with or without a work-related activity element as part of your Universal Credit

  5. You get the disabled child element as part of your Universal Credit

  6. You have a child who’s registered disabled

  7. You’re registered disabled or you receive disability benefits including:

  • Disability Living Allowance
  • Personal Independence Payment
  1. You currently receive any one of the following:

  • Child tax credit which includes a disability or severe disability element, for a child born on or after 1st April 2002
  • A disability premium, enhanced disability premium or severe disability premium
  • A pensioner premium, higher pensioner premium or enhanced pensioner premium
  • War Disablement pension
  • Industrial Injuries Benefit

This Warm Home Discount group is especially for people who get Child Tax Credit by virtue of an award, and based on an annual income not exceeding £16,190

You must also have/receive any of the following:

  1. Parental responsibility for a child under 5 years who usually lives with you

  2. Receive Child Tax Credit which includes a disability element or severe disability element for a child born on or after 1st April 2002

  3. Disability premium, enhanced disability premium or severe disability premium

  4. Pensioner premium, higher pensioner premium or enhanced pensioner premium

  5. Child who’s disabled

  6. Disabled child premium

  7. Exemption from NHS prescription charges because of:

  • An ongoing chronic illness or pregnancy
  • Pregnancy or having a baby in the last 12 months
  • Receiving a current MATEX or MEDEX certificate

This Warm Home Discount group is especially for people who have a total household income under £16,190 (before tax and deductions) 

You must also have/receive any of the following:

  1. Parental responsibility for a child under the age of 5 who usually lives with you

  2. The household has  a responsibility for a child born on or after 1 September 2002 who’s in full time education

  3. You have a child who’s registered disabled

  4. You have a child who’s disabled and getting Child Tax Credit that includes a disability or severe disability element for a child born on or after 1st April 2002

  5. Disabled child premium

  6. You’re registered disabled or you receive disability benefits including:

  • Disability Living Allowance
  • Personal Independence Payment
  1. You require constant care

  2. You rely on mains-powered medical equipment

  3. You have long-term physical or mental illness (Learning Difficulties)

  4. You have an exemption from NHS prescription charges because of:

  • An ongoing chronic illness or pregnancy
  • Pregnancy or having a baby in the last 12 months
  • Receiving a current MATEX or MEDEX certificate
  1. Your fuel bills for heating are more than 10% of Gross Annual Household Income

 

How much is the Warm Home Discount, and how is the discount paid?

Everyone who gets onto the Warm Home Discount scheme will get a £140 contribution towards their energy bills over the winter period. 

We aim to make this payment as soon as possible – but you’ll receive it by 31 March 2021 at the latest.

How to apply for OVO Warm Home Discount

If you’re part of the Core group discount, you should automatically receive a letter confirming that you’ll be receiving the discount. The good news is it means you won’t actually need to apply!

If you think you should be part of the Core Group and haven’t had a letter from the DWP by December 2020, call the Warm Home Discount Scheme helpline on 0800 917 1003 to check.

Claiming for the Broader group isn’t automatic, and you’ll need to apply direct. Make sure you do that during the application window to avoid missing out.

Claims for the Broader group are capped, and awarded on a first-come-first-serve basis – so the sooner you send us your application, the better.

The energy regulator, Ofgem, asks us to collect evidence from a  random number of applicants for the Warm Home Discount. We can usually get the information we need from the Department for Work and Pensions (DWP), but sometimes, we might ask you for evidence directly. 

Don’t worry – we’ll give you plenty of notice if we need more details. But please remember that if you can’t give us what we need within the timeframe, your application could be withdrawn.

Apply for this winter's Warm Home Discount scheme here

Other ways to save energy

Learn more hints and tips to help you waste less energy and reduce your bills by checking out some of our handy guides:

See the full Warm Home Discount Terms & Conditions

If you’re not already with us, you could save money on your winter bills by switching to an energy plan with OVO. Find out more and get a quote!

FAQs

What’s the deadline to apply for the Warm Home Discount?

For Core group recipients, you’ll need to have heard confirmation from the Department of Work and Pensions  by 28 February 2021 to qualify.

For Broader group applicants there’s no deadline – but the sooner you apply, the better, as claims for the Broader group are capped, and awarded on a first-come-first-serve basis. 

How long will I have to wait to find out if my application has been successful?

Not long! You’ll hear an outcome within 5 working days of your Broader group application.

What happens if I move house/leave OVO?

Bear in mind that not all suppliers participate in the scheme – so if you move house or switch suppliers, first check that your new supplier is on board. 

If you’re a current OVO member and stay with us after you’ve moved, you should still get the discount, as long as you’re already approved this year!

I’m in the Core group and I haven’t received a letter

You or your partner can qualify via the ‘guaranteed’ element of Pension Credit (qualifying date: 5 July 2020). But if you haven’t been sent a letter by December 2020, call the Department of Work and Pensions Warm Home Discount Scheme helpline on 0800 917 1003 (Monday to Friday, 8.30am-4.30pm). This helpline is for the ‘guaranteed’ element of Pension credit customers only.

Like most websites OVO Energy uses cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on this site. Accept and Close