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Five ways you know you’ve found the right energy company

By Rachel England Friday 28 February 2014

With gas and electricity prices rising and the news full of reports about energy companies, it’s easy to fall into the ‘grass is greener’ way of thinking. Would you be better off with another supplier? Are there better deals to be had? Would you be more valued elsewhere?

There are lots of things to consider when choosing the right energy company, but if yours ticks these boxes, you may have already found the one for you.

Their prices are broadly in line with the average – or lower!

Energy bills are a fact of life, and no one likes paying them. But some companies charge a lot more for their tariffs than others. It’s easy to see where yours falls on the costs scale by seeking out a quote on one of the web’s many price comparison sites. Of course, there’s more to your relationship with your energy supplier than money – things such as customer service and commitment to sustainability are important considerations for many – but making sure you’re getting a good deal is the first port of call in deciding whether your supplier is for you or not.

They let you do things your way

Energy companies are as reliant on you as you are on them – your relationship is a two-way street. So if yours lets you choose how to pay, how to receive bills and how to submit meter readings, it shows a level of trust and flexibility – signs that they’re a keeper.

They’re always there for you

By which we mean they’re easily contactable and communicative. There will always be occasions where you’ll need to get in touch with your supplier, and it’s reassuring to know you can do so without the stress of being bounced from department to department, or having to listen to dreaded hold music for 20 minutes at a time.

They align with your beliefs

This is not a major factor for everyone when choosing an energy company, but for some, commitment to sustainability, high corporate responsibility credentials and an awareness of the ‘energy big picture’ are must-haves in a supplier. If you feel more comfortable knowing your supplier is taking action in these areas, then they’re a better fit for you (any company worth its salt will have their vision for these issues laid out clearly on its website).

They give you a bit of extra support

Your relationship with an energy company does ultimately come down to an exchange of services for money, but you know you’ve found a keeper when they make an effort to help you beyond lining their own pockets. Companies don’t have to give you advice on lowering bills, improving your energy efficiency or helpful hints that simplify the overall business of energy for their customers – if yours does, you may be on to a winner.

O​VO​ Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales, VAT No. 100119879

Additional terms and conditions
Please see below for full terms and conditions on 33% renewable electricity, 3% interest rewards, exit fees and saving claims.

 

1Monthly cost - Representative monthly direct debit costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying in advance by direct debit, including online discount.  All rates correct as of 22/11/2017, but may go up or down.

2Weekly cost - Representative weekly costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas).  All rates correct as of 22/11/2017, but may go up or down.

3Pay Monthly Savings claims: Saving based on the estimated annual cost of OVO Two year fixed tariff for a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying monthly in advance by direct debit, including online discount. Comparisons made against the average of the Big 6 standard variable tariffs with equivalent features. All rates correct as of 22/11/2017.“The Big 6” are British Gas, Scottish Power, SSE, Npower, E.ON and EDF.

4Pay As You Go Savings are based on the average estimated annual costs for new PAYG OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location. 

We include almost twice as much renewable electricity as the national average: At least 33% of electricity in all of our tariffs comes from renewable sources. The national average, according to Ofgem as at March 2014 was 16.7%. For more information please visit this page.

33% of your electricity comes from renewable sources: 33% renewable electricity as standard as of 1st April 2015. Renewable electricity is generated from wind, solar, geothermal, wave, tidal, hydro, biomass, landfill gas, sewage treatment plant gas and biogas.

3% interest: Calculated at 3% per year for customers paying by advance direct debit.  The OVO Interest Reward is paid monthly based on   number of days in credit and the amount left in your account after you’ve paid your bill,  and the credit balance on which you can earn the OVO Interest Reward is capped. Terms apply: http://www.ovoenergy.com/terms/

95% of new customers save when switching to OVO: Savings based on the average estimated annual costs for all new OVO customers quoted through the OVO website, compared to their current supplier and tariff. Comparisons taken between 01/05/2016 and 11/10/16. Incl VAT.

94% of surveyed customers would recommend us: OVO conducted a survey of their customers in between 1st January 2016 and 15th April 2016. Out of 15,312 customers who responded, over 94% rated OVO 6+ when asked 'how likely would you be to recommend us to a friend and family, on a scale of 1 to 10.

Britain's top rated energy provider: Britain's top rated energy provider in the Which? 2015 satisfaction survey. Survey conducted in October 2015. Awarded in January 2016.

uSwitch's Energy Supplier of the Year: OVO energy was voted and awarded  'Energy Supplier of the year' and best for: Overall Customer Satisfaction, Most Likely to be Recommended, Value for Money, Best Deal for You, Customer Service, Billing Services, Energy Efficiency, Meter Services, Online Services, Green Services and Transfer Process. OVO Energy scored a 96% customer satisfaction score.

Which?: Achieved the highest score of 78% in the Which? Satisfaction Survey conducted in September and October 2016.

* EV - Everywhere, full terms and conditions: https://www.ovoenergy.com/ev-everywhere/terms

* OVO SolarStore (Beta), full terms and conditions: https://www.ovoenergy.com/ovo-solar-store/terms

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