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Smart meter appointments: common problems and how to fix them

There are some common issues we see when it comes to fitting smart meters. But don’t worry – most are easily fixed. If you’re still unsure, please do give us a call and we’ll be happy to help.

 

Common problems we find, when installing smart meters

 

There was no space for the smart meter

Sometimes, it’s just a lack of room. Smart meters are bigger than older meters. So you might need to make some little adjustments to the meter housing, to create more space. 
If you need advice, simply drop us an email telling us your appointment didn't go ahead with a photo of the meter: [email protected]
Here are some useful dimensions for our meters, so you can see how much space they need:

Electricity meter

Width – 130mm
Height – 217mm
Depth – 63mm

Gas meter 

Width – 235mm
Height – 262mm
Depth –167mm

 

 

 

The meter was in a locked cupboard

If your meter’s in a locked cupboard, make sure we can get into it when we visit next time. If you don’t have the keys, just arrange for the person who does have them (for example, the building management or the estate agent) to come before you book your next appointment. Then you’re good to go!

 

The meter was blocked by something and the engineer couldn’t reach it

Sometimes, the meter’s blocked by furniture or a cupboard built around it, and our engineer can’t get to it. If a cupboard has been built, then it’s likely a few adjustments will need to be made so our engineer can get access.
If you’re not sure what to do, simply drop us an email telling us your appointment didn't go ahead with a photo of the meter to [email protected]. You can always check out the dimensions of your new meters further up this page, to see if you’ve got enough room.
 

Your supply is linked with your neighbours’ supply

Before our engineer installs a smart meter, they’ll need to turn off the electricity at the main fuse. But the main fuse is often shared with 2 properties or more. And, legally, we can’t turn their electricity off, without their permission. 

Our engineer probably told you which neighbours share your fuse. In that case, all you need to do is agree on a time when you and your neighbours will be home for the appointment. On the day of the installation, the engineer will then let your neighbours know their electricity supply will be turned off for around 45 minutes. 

If you’re still unsure who shares your fuse, just give us a call and we can help.

 

If you need more info, please call our dedicated team

You can reach them on 0117 332 3728 from your mobile, or 0330 102 7517 from a landline (Monday to Friday 8am-6pm, Saturday 9am-1pm).
 

 

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