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OVO Drive + Anytime
OVO Drive + Anytime

OVO Drive + Anytime D2V Trial

Packed full of handy information, this is the page for you if you’ve got any questions about the trial.

Can't find the answer you’re looking for? Don’t worry. Just drop us a line on [email protected], or give us a call on 0330 102 7423 (Monday-Friday 9am-5pm excluding bank holidays).

FAQs

All the electricity you use will initially be charged at the normal rate you pay under your existing OVO Drive plan. This is the rate that’ll be reflected in your live balance and on your bill. This is also the rate you will be charged if you override your smart charging schedule at any point to use the Charge Now function, which starts charging your EV immediately (see the section on Charge Now below).

On the first day of every month, you’ll receive credit based on how much of your total electricity usage went into smart charging your electric vehicle. This credit means that your monthly bill will always be equal to what you would’ve paid if your EV charging rate was 5p/kWh.

Example:

A customer uses 700 kWh in January, of which 500 kWh went on powering their home, and 200 kWh went on smart charging their EV. Their OVO Drive household electricity rate is 15p/kWh and OVO Drive + Anytime rate is 5p/kWh for EV smart charging.

On 1st of February, the customer’s bill will show the following:

Electricity used*: £105 (700 kWh at 15p/kWh)

Anytime Charging Credit**: -£20

*The £105 for electricity used charges the customer for all of their electricity (700kWh) at the household rate of 15p/kWh.\ **The Anytime Charging Credit works out that the 200kWh that went on smart charging the customer’s EV should be charged at the cheaper rate of 5p/kWh.

The discount is calculated as follow:\ Anytime Charging Credit (£) = (Home rate -EV rate) x energy used by EV = (0.15 - 0.05) x 200 = £20\ \ This is just an example. Your actual charging credit might be different. They’ll be determined by your charging habits.

Your credit will appear under the heading ‘D2V Anytime Charging Credit’ on your monthly OVO bill.

It will be applied on the first day of every month

Your Anytime Charging Credits won’t impact your Direct Debit. In fact, you can even ask for these credits to be refunded to you once you’ve got enough of them. Find out more here.

If you have any issues with your Anytime Charging Credit you can drop us a line at [email protected], or on 0330 303 5059 (Monday-Friday, 9am-5pm, excluding bank holidays).

The OVO Drive + Anytime D2V BETA app will ensure your car is being charged at the most efficient time possible. By providing your car’s credentials in the OVO Drive + Anytime D2V BETA app, Kaluza will be able to choose the best time to charge your car and, through the app, push a command to the car to start charging. The app is also the perfect place to show you how much money the trial is saving you.

The OVO Drive + Anytime D2V BETA app connects to your vehicle in exactly the same way as your car’s app. The only difference is that the OVO Drive + Anytime D2V BETA app will periodically instruct your car to start or stop charging when plugged in at home – this is to maximise use of the greenest and cheapest energy on the grid. IMPORTANT NOTE: The OVO Drive + Anytime D2V BETA app does not interact with any other aspect of your vehicle, and it can only schedule your vehicle to start and stop charging when you’re at home.

Yes, absolutely. Your car’s app will continue to work as it has always done. The only thing to note is that the OVO Drive + Anytime D2V BETA app will periodically instruct your car to start or stop charging when plugged in at home. This is to maximise use of the greenest and cheapest energy on the grid, and means that if you manually set a charging schedule in your car’s app, it will be automatically overridden by the OVO Drive + Anytime D2V BETA app.

If your plans change and you need your EV to start charging as soon as you plug it in, the Charge Now function lets you temporarily override your smart charging schedule and fully charge your car as quickly as possible. You can Charge Now by pressing the button within the app, or by using your car’s app or touch screen display to override the current smart schedule and force the car to start charging immediately. Just remember, you won’t receive the discounted Anytime rate when using the Charge Now function

Setting up smart charging for your EV is way better for your wallet and the environment. But, if you need to override your smart charging schedule at any time and use the Charge Now function to charge your EV immediately, you’ll be charged your standard OVO Drive rate.

The OVO Drive + Anytime tariff and app only works when you’re plugged in and charging at home. When you’re away from home, it won’t impact your charging.

If you have any issues during the trial, please drop us a line at [email protected], or on 0330 303 5059, Monday-Friday, 9am-5pm, excluding bank holidays, and we’ll be happy to help.

  1. Please check that you can login to your car’s app. If you’re unable to, or if your car’s app isn’t working, then the OVO Drive + Anytime D2V BETA app won’t work. You’ll need to find out why your car’s app isn’t working and fix it. Common reasons include:

    a. Your car’s app is suffering a technical issue – this will usually sort itself out in an hour or two

    b. You have changed your username and password and need to login again

  2. Please check that your car is able to connect to the internet when plugged in and charging at home. If your car can’t connect – either via wifi or an onboard cellular connection – then the OVO Drive + Anytime D2V BETA app won’t work as expected.

In order to provide you with the 5p/kWh rate, the OVO Drive + Anytime D2V BETA app will only let your car charge during the cheapest and greenest times. This often means that your charging will start sometime after you plug in. You’ll always receive a notification informing you of the scheduled start time though. If your plans change, and you need your vehicle to start charging immediately, you can press the Charge Now button within the app – although you won’t receive the discounted Anytime rate if you use the  Charge Now function. This will be charged at your regular OVO Drive rate.

Yes. It’s essential that you remove any previously programmed schedules from your wall charger as these will interfere with the OVO Drive + Anytime D2V BETA app.

If you’d like to leave the trial at any point, just let us know at [email protected].

If you decide to exit the trial, there is a button within the OVO Drive + Anytime D2V BETA app that you can press to simply disconnect your vehicle. At this point the OVO Drive + Anytime D2V BETA app will stop sending charging schedules to your vehicle, and your vehicle will no longer be connected to the trial.