Energy Bills Support Scheme

Missing or out-of-date voucher?

Until 30 June, you can get a discount on your energy for any months you haven’t claimed already.

We can send you a replacement voucher. Just provide a few details using our form.

Get replacement voucher

You're getting a £400 discount on your energy payments this winter from the government. Here's everything you need to know about how it works.

What support you're getting

Every household in Britain with electricity is getting a £400 discount from the government, to help with the cost of energy.

You'll get this over 6 months.

  • October and November: £66 a month
  • December, January, February and March: £67 a month

The discount is paid by your electricity supplier and is on top of the Energy Price Guarantee.

It's all part of the government’s wider support with the cost of living, Help for Households.

You don’t need to apply for the discount, or pay it back.

Check what support you're getting

Use our tool to keep track of your energy discounts and other financial help.

Check now

How you'll get your discount

The way it works depends on how you pay for your energy.

If you pay by Direct Debit

  • You’ll get your discount paid straight into your bank account as a refund 3 to 5 working days after your Direct Debit has cleared.
  • You should pay the full Direct Debit amount as normal. We’ll add the discount to your energy account as credit, then refund it to your bank account.
  • If you’d prefer the discount to go towards your energy account balance, you can make a top-up payment through your online account.

If you pay when you get your bill

  • We’ll add your discount to your account in the first week of each month from October to March – even if you don’t get monthly bills.
  • You’ll see confirmation of the discount on your next bill.
  • For example, if you get your bill on the 15th we'll add the discount in the first week of the month.

Smart Pay As You Go meter

  • We’ll add your monthly discount straight to your electricity smart meter as a credit in the first week of each month.
  • We'll get in touch to confirm we've added the credit.
  • If we can't do this, we'll post you a voucher, which you can take to your local PayPoint store.

Traditional Pay As You Go meter

  • You’ll get vouchers in the post by the 11th working day of the month.
  • Take the voucher to the PayPoint store to top up your electricity or gas meters – or both.
  • You have 90 days to redeem each voucher from the date it’s issued.

Finding the discount on your bill

If you get regular bills or statements, the £66 or £67 discount will be labelled ‘Energy Bills Support Scheme’ in the Summary of charges section.

If you pay by Direct Debit, the refund to your bank account will be displayed under Your balance. Your payment could be delayed if you cancel your Direct Debit or it fails to go through.

How to redeem a Pay As You Go discount voucher

1. Check your details are correct

Get in touch if you have to change your name, email or address.

Contact us

2. Find a PayPoint store

You'll need to take your voucher to the nearest store.

Find a PayPoint store

3. Take along valid ID

You can use a UK driving licence, bank statement or council tax bill. The ID must match the name on your account.

Be aware of scams

Some customers have been sent scam emails or text messages.

We’ll never ask for bank details for these discounts, so don’t share them.

And we only send vouchers by email or post – not text message.

If you get a suspicious message, make sure you report it.

Report a scam

Scam text message falsely claiming to be from Ofgem

Be aware of scams

Some customers have been sent scam emails or text messages.

We’ll never ask for bank details for these discounts, so don’t share them.

And we only send vouchers by email or post – not text message.

If you get a suspicious message, make sure you report it.

Report a scam

Scam text message falsely claiming to be from Ofgem

Recently moved?

If we supply your new home then contact us right away to get your discount.

You don't want to miss out on the support.

Couple at home in their living room at night

Recently moved?

If we supply your new home then contact us right away to get your discount.

You don't want to miss out on the support.

Couple at home in their living room at night

Data privacy

The following information will be shared with the Department for Business, Energy and Industrial Strategy, who monitor the Energy Bills Support Scheme:

  • Your meter point number
  • Whether you've received and redeemed each discount
  • Information about your meter point – including your billing cycle and how you pay your bill

For details, read the government's privacy notice.

Further government support

The government has also set up some other cost of living support schemes that aren’t directly applied to your energy bill.

Questions and answers

More support with payments

In-Home Display showing how much energy has been used today

Energy Price Guarantee

Everything you need to know about the government’s additional support for energy bills.

View the guarantee

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Check what you're paying

Read our tips on keeping track of your energy and checking your meter.

Explore energy tips

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Help making payments

Struggling to pay? We can help with different payment options.

Ask for help