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If you’ve got an online management discount

You should be doing all the day-to-day stuff in My OVO. So if you call or email us about something you could have done online, we might move you onto one of our full-service plans – and you’d lose your discount.


Of course, there’s bound to be the odd occasion when you need to tell or ask us something, like if you can’t log into My OVO, or if we’ve asked you to phone us. So don’t worry – we won’t switch you to another plan just for that. And we’re always glad to get emails about how we can make things better.

If you’re on our Better, Greener or Simpler plans…

You can also use My Ovo to manage your account, for things like giving us meter readings or changing your contact details. If you get stuck, our friendly Bristol-based team is here…

Monday to Thursday 8am – 8pm

Friday 8am - 5pm

Saturday 9am – 5pm

Our offices

Want to send us something in writing or pop in and see us? Our address is:


OVO Energy

1 Rivergate Temple Quay Bristol



This is our registered address – registration no. 06890795, VAT no. 100 1198 79

If you can't find what you're looking for, need a hand with your account, or just want to let us know how we're doing, our friendly folks are waiting to say hello...

Monday to Thursday 8am - 8pm

Friday 8am - 5pm

Saturday 9am - 5pm


For anything relating to OVO Broadband, our opening times are....

Monday to Friday 8am - 8pm

Saturday 9am - 5pm

Sunday 9am - 5pm for Technical support issues only 

By email

Got a question about your account? Email us at one of the below:

Paying monthly?

Paying As You Go?

OVO Broadband?

Moving home?


Got a suggestion to improve Ovo?

You're (all) the boss, so don't keep it to yourself - email and make things better for everyone.


Thinking about switching to Ovo, but got a question?

Email our Sales Team at


Interested in OVO Broadband?

Email our Team at 

By phone

If you really need to speak to someone, give us a call on one of the below numbers:


Paying Monthly?

0800 5999 440 or our landline number 01179 303 100


Paying As You Go?

0800 358 3523 or our landline number 01173 701 041


OVO Broadband?

0800 408 6615 or our landline number 01173 323 701




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