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Renewing your contract

Find out how to instantly renew in My OVO.

How will I know when to renew my contract with OVO?

We’ll write to you 6 weeks before your contract is due to end. We’ll tell you our new prices and details on how to fix your energy plan with us again.

Our fixed plans usually provide best value for money, so it makes sense to take a few minutes and secure your energy prices for a set period of time.

How to renew your contract...

  • We’ll get in touch when it’s nearly time to renew, and let you know our latest prices. 
  • If you want to stay, you can renew in My OVO.

How do you work out my quote?

We take how much energy you used last year, multiple this by the unit rates and standing charges, add on the VAT to get your annual amount.

What happens if I don’t renew by the time my contract ends?

If you don’t refix, we’ll move you onto our variable rate tariff, Simpler Energy. Because it’s variable, unit prices and standing charges could go up or down depending on what’s happening on the wholesale market.

This means it can work out to be more expensive than fixed price plans. Rest assured, though, we’ll always give you at least 30 days’ notice about price changes, so you can choose to move back onto a fixed tariff.
 

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Moving home

If you’re a home mover OVO can help by making your life as easy as possible!

Refunds

Find out how to get one if your balance is too high.

Switching to OVO

Joining OVO? Or thinking of switching? Lucky us!

Can I renew in My OVO?

Yes! In fact, it’s the quickest and easiest way to do it. Here’s how:

Step 1: Go to My OVO

Log into 'My OVO'


Step 2: Get started

When it’s time to renew, a box will pop up as soon as you log in. It’s there to guide you through the renewal process. It’ll briefly tell you about your options for the year ahead.

Click ‘See my rates’ to see your ready-made quote.

If the box doesn’t appear, go to your dashboard and click ‘See my rates’ on the bottom right hand corner – or go to ‘My Profile’ and scroll down to ‘My plan’.


Step 3: Your estimated quote

We’ll show you our fixed and variable rate plans, plus the estimated monthly cost for each. Click ‘View tariff details’ to get the full lowdown.

When you’re happy with your plan and level of service, click ‘Select’.


Step 4: Check the details

The details of your plan will show on this page, so have one last read and click ‘Renew now’ if you’re happy. We’ll send you a confirmation email, and your new plan will start the moment your current one ends.


Step 5: Donate to OVO Foundation

Congratulations, you have renewed! On this page you can donate as little as 25p a month – or as much as you like – to OVO Foundation through your monthly statements. We’ll match every donation, penny for penny, pound for pound.

Related FAQs

OVO tariffs explained

Get the lowdown on all our plans.

Electric vehicles and EV Everywhere

From who can sign up, to how the free add-ons work, and what to do if you move.

Energy bill breakdown

Discover the different elements that make up your energy bill.

OVO Interest Reward

OVO Interest Reward is where we pay you interest on your credit balances.

Using your OVO online account

Discover all about My OVO and how to use your account.

O​VO​ Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales, VAT No. 100119879

Additional terms and conditions
Please see below for full terms and conditions on 33% renewable electricity, 3-5% interest rewards, exit fees and saving claims.

 

1Monthly cost - Representative monthly direct debit costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying in advance by direct debit, including online discount.  All rates correct as of 20/3/2018, but may go up or down.

2Weekly cost - Representative weekly costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas).  All rates correct as of 22/11/2017, but may go up or down.

3Pay Monthly Savings claims: Saving based on the estimated annual cost of Simpler tariff for a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying monthly in advance by direct debit, including online discount. Comparisons made against the average of the Big 6 standard variable tariffs with equivalent features. All rates correct as of 20/3/2018.“The Big 6” are British Gas, Scottish Power, SSE, Npower, E.ON and EDF.

4Pay As You Go Savings are based on the average estimated annual costs for new PAYG OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location. 

We include almost twice as much renewable electricity as the national average: At least 33% of electricity in all of our tariffs comes from renewable sources. The national average, according to Ofgem as at March 2014 was 16.7%. For more information please visit this page.

33% of your electricity comes from renewable sources: 33% renewable electricity as standard as of 1st April 2015. Renewable electricity is generated from wind, solar, geothermal, wave, tidal, hydro, biomass, landfill gas, sewage treatment plant gas and biogas.

OVO Interest Rewards: Interest Rewards are paid on credit balances of customers paying by monthly Direct Debit. It is calculated at 3% in your first year, 4% in your second year and 5% in your third year (and every year thereafter) if you pay by Direct Debit. Interest Rewards are paid monthly based on the number of days you’re in credit and the amount left in your account after you’ve paid your bill. Full terms apply: https://www.ovoenergy.com/terms

95% of new customers save when switching to OVO: Savings based on the average estimated annual costs for all new OVO customers quoted through the OVO website, compared to their current supplier and tariff. Comparisons taken between 01/05/2016 and 11/10/16. Incl VAT.

94% of surveyed customers would recommend us: OVO conducted a survey of their customers in between 1st January 2016 and 15th April 2016. Out of 15,312 customers who responded, over 94% rated OVO 6+ when asked 'how likely would you be to recommend us to a friend and family, on a scale of 1 to 10.

uSwitch's Energy Supplier of the Year 2017: OVO energy was voted and awarded  'Energy Supplier of the year' and best for: Overall Customer Satisfaction, Most Likely to be Recommended, Value for Money, Best Deal for You, Customer Service, Billing Services, Energy Efficiency, Meter Services, Online Services, Green Services and Transfer Process. OVO Energy scored a 96% customer satisfaction score.

* EV - Everywhere, full terms and conditions: https://www.ovoenergy.com/ev-everywhere/terms

* OVO SolarStore (Beta), full terms and conditions: https://www.ovoenergy.com/ovo-solar-store/terms

Pay Monthly unit rates

PAYG unit rates

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