Energy can feel like a complicated business. Here at OVO, we work hard to make things more straightforward. That means giving you advice and answers when you need them – it’s what this area of our website is about.
You can get information on all kinds of topics, including:
We’ve partnered with the energy saving advice experts at Centre for Sustainable Energy to give you free, impartial advice on how to save energy and keep your home warm in winter.
Just have your name and account details ready when you call. And remember, if you are of pensionable age; have a disability, hearing and/or visual impairment; or suffer from long-term ill health, there may be special help available so don’t forget to mention this to us when we chat.
On the phone
Call us from Monday to Friday, 9am-6pm. An answering machine service is available out of hours.
0800 408 6601
For mobiles: 0117 203 4264
Be sure to include your contact and account details when you email.
Download the Citizens Advice Bureau information flyer – in English and Welsh.
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