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How do I get independent advice about energy?

There’s lots of help and independent advice to save money on energy bills, switch energy supplier and stay on top of your spending.

Energy can feel like a complicated business. Here at OVO, we work hard to make things more straightforward. That means giving you advice and answers when you need them – it’s what this area of our website is about.

FAQ shortcuts

You can get information on all kinds of topics, including:


But sometimes you’ll be keen to get an independent take on things.
 

Independent advice to save money and reduce bills

From getting the best deal to using less energy in the first place, there’s lots of help out there.
 

Grants to improve energy efficiency

Government schemes can help you make your home more energy efficient for free, which really helps cut energy bills. It’s good news for the environment too, so why not see if you’re eligible?

The easiest way to see if you can get some free help to reduce energy bills is to visit the gov.uk energy grants calculator here.
 

Help with fuel poverty and saving energy

We’ve partnered with the energy saving advice experts at Centre for Sustainable Energy to give you free, impartial advice on how to save energy and keep your home warm in winter.

Just have your name and account details ready when you call. And remember, if you are of pensionable age; have a disability, hearing and/or visual impairment; or suffer from long-term ill health, there may be special help available so don’t forget to mention this to us when we chat. 

On the phone

Call us from Monday to Friday, 9am-6pm. An answering machine service is available out of hours.

  • 0800 408 6601

  • For mobiles: 0117 203 4264

By email

Be sure to include your contact and account details when you email.

Related FAQs

What is the Priority Services Register?

If you’re medically dependent on your energy supply or need extra support managing it, we can help.

OVO pricing principles

Discover all the important things about our prices and pricing.

Debt and energy assistance

Find out ‘what’ to do and ‘where’ to get support when you can’t pay your bills.

Citizens Advice Bureau for consumer advice

When you want impartial advice on things like switching energy provider, what to do if your power goes out, and who’s the right energy supplier for you, talk to the Citizens Advice Bureau (CAB).  

This service is completely free, and totally independent. They can help you with things like:

  • Getting a better deal/being an energy shopper

  • Providing an idea of what to expect from your supplier

  • Advice if you’re struggling to pay your bills

  • Making a complaint if you feel you need to – though there’s help with that on our complaints page too.


Online


On the phone

Monday to Friday, 9am-5pm

  • 03454 04 05 06

  • Textphone 18001 followed by 03454 04 05 06


By post

Citizens Advice Consumer Service

Post Point 24 Town Hall

Walliscote Grove Road

Weston-super-Mare

North Somerset

BS23 1UJ


What next?

Download the Citizens Advice Bureau information flyer – in English and Welsh.

O​VO​ Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales, VAT No. 100119879

Additional terms and conditions
Please see below for full terms and conditions on 33% renewable electricity, 3-5% interest rewards, exit fees and saving claims.

 

1Monthly cost - Representative monthly direct debit costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying in advance by direct debit, including online discount.  All rates correct as of 20/3/2018, but may go up or down.

2Weekly cost - Representative weekly costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas).  All rates correct as of 22/11/2017, but may go up or down.

3Pay Monthly Savings claims: Saving based on the estimated annual cost of Simpler tariff for a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying monthly in advance by direct debit, including online discount. Comparisons made against the average of the Big 6 standard variable tariffs with equivalent features. All rates correct as of 20/3/2018.“The Big 6” are British Gas, Scottish Power, SSE, Npower, E.ON and EDF.

4Pay As You Go Savings are based on the average estimated annual costs for new PAYG OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location. 

We include almost twice as much renewable electricity as the national average: At least 33% of electricity in all of our tariffs comes from renewable sources. The national average, according to Ofgem as at March 2014 was 16.7%. For more information please visit this page.

33% of your electricity comes from renewable sources: 33% renewable electricity as standard as of 1st April 2015. Renewable electricity is generated from wind, solar, geothermal, wave, tidal, hydro, biomass, landfill gas, sewage treatment plant gas and biogas.

OVO Interest Rewards: Interest Rewards are paid on credit balances of customers paying by monthly Direct Debit. It is calculated at 3% in your first year, 4% in your second year and 5% in your third year (and every year thereafter) if you pay by Direct Debit. Interest Rewards are paid monthly based on the number of days you’re in credit and the amount left in your account after you’ve paid your bill. Full terms apply: https://www.ovoenergy.com/terms

95% of new customers save when switching to OVO: Savings based on the average estimated annual costs for all new OVO customers quoted through the OVO website, compared to their current supplier and tariff. Comparisons taken between 01/05/2016 and 11/10/16. Incl VAT.

94% of surveyed customers would recommend us: OVO conducted a survey of their customers in between 1st January 2016 and 15th April 2016. Out of 15,312 customers who responded, over 94% rated OVO 6+ when asked 'how likely would you be to recommend us to a friend and family, on a scale of 1 to 10.

uSwitch's Energy Supplier of the Year 2017: OVO energy was voted and awarded  'Energy Supplier of the year' and best for: Overall Customer Satisfaction, Most Likely to be Recommended, Value for Money, Best Deal for You, Customer Service, Billing Services, Energy Efficiency, Meter Services, Online Services, Green Services and Transfer Process. OVO Energy scored a 96% customer satisfaction score.

* EV - Everywhere, full terms and conditions: https://www.ovoenergy.com/ev-everywhere/terms

* OVO SolarStore (Beta), full terms and conditions: https://www.ovoenergy.com/ovo-solar-store/terms

Pay Monthly unit rates

PAYG unit rates

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