Pay As You GoHelp with my meter
Traditional Pay As You Go meter error codes
Electricity meter screen codes:
If your error code begins with “A”, “B”, “C” or “D”
| Fault | What it means |
|---|---|
| A1, A2, A3, A4, A5, A6, A7, A8, A9 | We need to replace your key or meter. Please get in touch. |
| B1, B2, B3, B4, B5, B6, B7, B8, B9 | We need to replace your key or meter. Please get in touch. |
| C1 | We need to replace meter. Please get in touch. |
| C2, C3 | We need to replace your key or meter. Please get in touch. |
| C4 | Re-insert the key and press the “BUDGET” button. If this doesn't work, please get in touch. |
| D1 | We need to replace your meter. Please get in touch. |
| D2 | You need to top up. If this doesn't work, we’ll need to replace your key. Please get in touch. |
| D3 | We need to replace your key or meter. Please get in touch. |
| D4 | Re-insert the key and press the “BUDGET” button. If this doesn't work, please get in touch. |
| D5 | Re-insert the key and press the “DISPLAY” button. If this doesn't work, please get in touch. |
| D6 | We need to replace your meter. Please get in touch. |
If the error code is a number
| Fault | What it means |
|---|---|
| 1-4 | We need to replace your meter. Please get in touch. |
| 10 | We need to check your meter serial number. Please get in touch. |
| 12-14 | We need to replace your key or meter. Please get in touch. |
| 15 | We need to check your meter serial number. Please get in touch. |
| 16-17 | We need to replace your key or meter. Please get in touch. |
| 19 | We need to check your meter serial number. Please get in touch. |
| 20, 21, 22, 23, 24, 30, 40, 41, 42, 43, 44, 45, 50, 99 | We need to replace your key or meter. Please get in touch. |
If the error code is a word
| Fault | What it means |
|---|---|
| No | We need to replace your key or meter. Please get in touch. |
| Token No | We need to replace your key or meter. Please get in touch. |
| Key | We need to replace your key or meter. Please get in touch. |
| Off | We need to replace your key or meter. Please get in touch. |
| Reset | We need to replace your key or meter. Please get in touch. |
Other meter faults without showing a code on the screen
| Fault | Fix |
|---|---|
| Your key is jammed | We need to replace your key or meter. Please get in touch. |
| The display is blank | Call 105 to check for power cuts. If there are no power cuts, please get in touch. |
| Your meter is making a buzzing sound | We need to replace your meter. Please get in touch as soon as you can. |
| There are burn marks on your meter | We need to replace your meter. Please get in touch as soon as you can. |
| There’s a fishy smell/black tar leaking from your meter | You’ll need to call your local distributor to arrange an engineer visit. |
Gas meter screen codes:
| Fault | What it means |
|---|---|
| Backlight is stuck on | We need to replace your meter. Please get in touch. |
| The battery has failed | We need to replace your meter. Please get in touch. |
| The battery is low or there’s a B1 or B3 fault | We need to replace your meter. Please get in touch. |
| The screen is blank | We need to replace your meter. Please get in touch. |
| Free vend | We need to replace your meter. Please get in touch. |
| Call help | We need to replace your meter. Please get in touch. |
| Card fail | We need to replace your meter. Please get in touch. |
| Card not accepted | We need to replace your meter. Please get in touch. |
| 5 dashes or M***** | We need to replace your meter. Please get in touch. |
| Your meter is making a continuous buzzing sound | We urgently need to replace your meter. Please get in touch as soon as you can. |
| There’s no gas supply but you have credit | If the screen shows “on” but your gas appliances aren’t working. You’ll need to call 0800 111 999. |
| There’s a fail message stuck on screen | We need to replace your meter. Please get in touch. |
| Pass/card pass | We need to replace your meter. Please get in touch. |
| Please wait | Remove the card and wait 3 minutes. If this doesn’t work please get in touch. |
| Unresponsive meter | We need to replace your key, card, or meter. Please get in touch. |
| Water in meter | If the meter box is damaged, you’ll need to fix this and then get in touch. |
| Windon or Decom | We need to reset your meter. Please get in touch. |
| Software | We need to reset your meter. Please get in touch. |
Gas meter screen codes:
| Fault | Fix |
|---|---|
| Backlight Stuck on | You need a new meter. Please call |
| Battery Fail | You need a new meter. Please call 0330 175 9669. |
| Battery Low/ B1 or B3 Fault | You need a new meter. Please call 0330 175 9669. |
| Blank Screen/Free Vend | You need a new meter. Please call 0330 175 9669. |
| Call Help | You need a new meter. Please call 0330 175 9669. |
| Card Fail (On its own) | You either need a new card or meter. Please call 0330 175 9669. |
| Card Fail (With a Number) | You either need a new card or meter. Please call 0330 175 9669. |
| Card Not accepted | You either need a new card or meter. Please call 0330 175 9669. |
| 5 dashes/M***** | You need a new meter. Please call 0330 175 9669. |
| Continuous Buzzing | You need a new meter. Please call 0330 175 9669 as soon as you can. |
| Credit but no Gas | If the meter is saying “on” you need to check whether your gas appliances are working. If they aren’t you’ll need to call the gas emergency line on |
| Fail message stuck on screen | You need a new meter. Please call 0330 175 9669. |
| Pass/Card Pass | You need a new meter. Please call 0330 175 9669. |
| Please Wait | Remove the card and wait 2-3 minutes. If the message stays you need a new meter. Please call 0330 175 9669. |
| Unresponsive Meter | You either need a new card or meter. Please call 0330 175 9669. |
| Water in Meter | If the meter box is damaged you’ll need to fix this and then we’ll need to replace your meter. Please call 0330 175 9669. |
| Windon/Decom | We need to reset your meter. Please call 0330 175 9669 |
| Software | You need a new meter. Please call 0330 175 9669 |
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