Discover the different elements that make up your energy bill.
Your monthly bill doesn’t just cover the energy you’ve used, but network and metering costs, social and environmental obligations as well as supplier overheads and VAT. In fact, only a third of your bill actually pays for the energy you use.
Here’s an OVO energy bill breakdown for a dual fuel customer:
Here’s an OVO energy bill breakdown for electricity-only customer:
Figures correct as of 01/10/2017 based on a medium user in a typical household using 12,500 kWh of gas and 3,100 kWh of electricity.
This should explain everything...
Wholesale energy costs: this is what we pay for the energy we deliver to your home. We buy it from gas producers and electricity generators on the wholesale market. Prices vary and can go up and down very quickly depending on what’s happening around the world with base fuels such as gas, oil or coal.
Network costs: the pipes (gas) and wires (electricity) that deliver the energy to your home. We have to pay a regulated fee to the companies that own them for every bit of energy our customers use. This money goes towards maintaining this huge and intricate energy network. In fact, if you stretched all the pipes and wires out it could reach to the moon and back.
Social and environmental obligations: just like all of the bigger suppliers, we have to help pay for government energy policies. These include the support mechanism for low-carbon technology and some of the schemes we help administer that support vulnerable customers or improve energy efficiency in homes around the UK.
Metering costs: this covers the cost of installing and maintaining your actual meter in the home.
Supplier overhead and margin: this is the part of the bill that goes towards customer service and running an energy company. We’re committed to keeping this part of your bill as low as possible.
VAT: this is a set fee of 5% on all domestic energy bills
Find out everything you need to know about Direct Debits – and every other way to pay.
Find out ‘what’ to do and ‘where’ to get support when you can’t pay your bills.
Find out how to get one if your balance is too high.
Discover what they are – and why we send them.
Discover what it is, how to claim it – and lots of other helpful stuff.
Discover the different elements that make up your energy bill.
OVO Interest Reward is where we pay you interest on your credit balances.
Find out what it is, how you get it – and everything in between.
Find out what they are, how you qualify – and everything else you need to know.
Find out how to get a copy of your statement – and how to ‘go paperless’.
From what they are and how to apply, to everything else you need to know.
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Everything you need to know about Direct Debit reviews.
See how you can set up your new direct debit or edit your existing details.
See how we calculate your Direct Debit amount and why it might change over the course of your contract.
See how much you can save by managing your energy online.