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Self Service Reward

Information on our soon-to-end Self-Service Reward payments for existing OVO members.

Why did you remove the Self Service Reward? 

Fairness has always been at the heart of what we do at OVO. So when some of our members told us they found our Self-Service Reward (a discount for managing your account online) unfair, we knew it was time for a rethink. This means that we’ll no longer reward members for going online rather than calling us. 

Remember that even though you soon won’t be able to claim a Self-Service Reward, managing your online account offers other benefits – including:

  • It’s an easy place to do everything from giving meter readings and viewing statements, to managing your personal details and seeing how much energy you’re using.

  • It’s often quicker than calling or emailing. 

  • You can do it at a time that suits you.


When will I get my final SSR payment?

You'll receive your final Self Service Reward payment by December 2020 if you continue to manage your account online, pay by Direct Debit and submit your meter readings as normal until then. If you've called us with concerns about your energy during the Coronavirus outbreak, you'll still receive your reward payment.


Do I need to opt out of the SSR reward, or will it automatically be removed?

There’s nothing you need to do. We’ll take care of it. You'll notice the last SSR reward on your December 2020 statement. 

How does this affect me? 

The price you pay for your energy will not change. This is a change that only affects the SSR, and it being removed. 

Where can I get more support?

It's important to know your rights when it comes to energy. You can get free, independent advice from Citizens Advice if you need any help – but we can help answer questions about your bills or meter, and check if you can get discounts, grants or a cheaper tariff. Visit or contact the consumer helpline on 0808 223 1133 to find out more.

If you'd like some tips and advice on reducing your energy bills have a look at our guide on how to cut your gas and electricity bills.

We've also partnered with the Centre for Sustainable Energy to give you free impartial advice on saving energy, renewable energy and how to apply for grants and financial support. Call them on 0800 408 6601 to speak with an expert or email [email protected].

We're here to help, whatever you decide. If you'd like to talk things through, call us on 0330 303 5063, or email us at [email protected]

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