If you manage your energy online and only call us when there’s an emergency, then you’re helping us cut our costs. We think it’s only right that we pass some of these savings onto you, which is what the Self Service Reward is all about.
If you’re on a fixed rate, All Online plan, then every ‘three month calendar quarter’ you have a chance to earn £7.50 per fuel, which can add up to £60 per year. Here’s what you need to do...
1. Manage your account online
Have a valid email address, receive all communications electronically, and manage your account through My OVO or the OVO Energy app, rather than via email or on the phone. Please call if you have an emergency though (this won’t affect your reward)!
2. Pay by Direct Debit
Make sure it’s on time and at the recommended amount (or more) each month.
3. Submit regular meter readings online
Give a meter reading at least once every three months (unless you have a smart meter, which will do this for you automatically).
If you do all the above for a ‘three month calendar quarter’ then we’ll credit your account with £7.50 per fuel. You’ll get the reward within 15 days after the end of the quarter, and you’ll also see it on your next statement.
You won’t get the reward that ‘quarter’, but you’ll still be able to get it in the future if you meet the requirements above.
As an example:
If your Direct Debit payment failed in November, you forgot to submit a meter reading online, or you called us to ask for a copy of your bill, you wouldn’t receive the Self Service Reward of £7.50 (or £15 if you’re a dual fuel customer) for the October to December quarter.
This would also mean that the estimated monthly saving stated in your initial quote would be reduced by £2.50 per fuel for that quarter.
You’d still be able to get the reward for the January to March quarter (and all the future quarters), if you met the requirements though.
If you select a fixed rate, All Online plan, then we assume you’ll manage your account online, so we include the Self Service Reward in your initial quote. We make sure we flag this on the quote page, so you know this is the case.
If you join OVO part way through a quarter and meet the requirements for the reward, it’ll be pro-rated based on when you signed up.
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