Yes! This plan is for new members who don’t have a smart meter yet. To stay on the Better Smart plan you must book a smart meter installation with us. Which has to be fitted within 3 months of your plan start date.
To stay on our Better Smart plan for the full 1-year contract, you need to get your smart meter fitted by us within the first 3 months of joining. If this doesn’t happen, you’ll automatically join Simpler Energy (our variable rate plan) from the start of the 4th month. Don’t worry – there’ll be no exit fee. And you’ll be free to choose one of our other plans, or leave OVO. Although of course we hope you’ll stay!
If the smart meter isn’t fitted because of a technical issue outside of your control, or lack of availability on our part, you can stay on Better Smart for the rest of the contract.
Smart meters come with an optional (and free of charge) In-Home Display, which shows you how much energy you’re using – and what it’s costing. You can see how much you’ve used over the last hours, days, weeks or months.
Smart meters have been thoroughly tested for safety. They’ve passed all the UK and EU regulations that make sure a product is safe. All the same regulations that your phone, microwave, and TV will have had to pass too.
Smart meters are super secure. We use safety measures agreed with the government (like encryption) to make sure that any data your smart meter shares with us is always safe and private. We also follow strict rules set out by the industry regulator, OFGEM, and all your personal data is safeguarded by the Data Protection Act too.
Smart meters don't use the internet and have their own closed communications system. It's been designed with top cybersecurity experts, including the government's security and intelligence organisation, GCHQ. This means your data can't be seen by anyone but you and us.
Yes you can: having a smart meter doesn’t change your right to switch energy suppliers. Here are a few things to know before you switch;
If you have a next-generation SMETS2 meter, you'll be able to switch without an issue.
If you have a first-generation SMETS1 meter you might find that your meter loses some of its whizzy smart benefits. But the good news is that thanks to a remote software update planned to finish by the end of 2021, all smart meters will soon work properly with all suppliers.
All Better Smart members will get the latest generation smart meter (SMETS2).
Our priority is the safety of you and our teams. All our engineers are specially trained to follow safety measures – they’ll call ahead before the visit and wear PPE. Read more about the precautions we’re taking here ovoenergy.com/coronavirus-update.
Additional Information 1Saving based on the estimated annual cost of OVO Better Smart Energy tariff for a non-economy-7, dual-fuel, medium user (2900 kWhs elec. and 12000 kWhs gas) paying monthly in advance by Direct Debit. Comparisons made against the Ofgem published tariff cap for a customer on a standard variable or default tariff that came into effect on 01/04/2020, applied to the same medium user consumption values. Savings are an estimate only and your actual costs will vary according to your region and usage. All rates correct as of 01/07/2020.
*By providing 100% renewable electricity and 100% carbon neutral gas (15% green gas and 85% offset) and offsetting all associated lifecycle carbon emissions involved in the production and consumption of your energy, OVO Beyond reduces your yearly carbon emissions from the energy used in your home to net zero. We buy our renewable electricity via renewable certificates (Renewable Energy Guarantee of Origin certificates (REGOs). See here for details on Renewable Energy Guarantee of Origin certificates and how these work. We buy our green gas via renewable certificates (Renewable Gas Guarantees of Origin (RGGOs). See here for details on Renewable Gas Guarantees of Origin and how these work. We offset the remaining emissions by supporting UN-led REDD+ carbon reduction projects that are certified to the Verified Carbon Standard.
Bill savings are based on you making changes to your energy habits through your use of OVO Beyond. Actual savings will vary depending on your energy use and the changes you make.
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