Q: 3. Power Move Credit

How your reward is paid 3.1 If you hit the Monthly Target, we’ll reward you with an energy credit each month, as specified by the Individual Power Move Challenge Rules. This will be applied as a credit to your energy account. It will be credited to your account the following month, so for example, if you hit the Monthly Target for November, you will receive the credit in December. 3.2 If you signed up to Power Move Challenge at any point during a challenge, your first monthly credit will be pro rata based on the date you signed up for that Power Move Challenge. 3.3 There is no cash alternative. If you pay by Direct Debit, the Direct Debit amount you pay per month will not change, the energy credit will show as a separate line item on your bill. 3.4 If your account has a negative balance, any reward paid will be used to pay off any outstanding monies owing to OVO. 3.5 There is no cash alternative to the reward and you won’t be able to withdraw the credit from your energy account to your bank account. What happens if I don’t hit the target? 3.6 You will not be eligible to receive the reward if you do not meet the specific Monthly Target for that Power Move Challenge. You don’t have to hit the Monthly Target every month of a challenge to get credit. You’ll be credited for each month that you hit the Monthly Target so there may be some months you get a credit and some that you don’t.

Q: 4. Ending your participation in Power Move

If you want to leave Power Move 4.1 You can opt out of Power Move at any time by pressing the opt out button on any Power Move email you’ve received or via your online account. You’ll be able to rejoin Power Move at any time by opting in via your online account. If you switch away 4.2 You’re free to switch away at any time (unless you owe us money, in which case we may stop your switch until the money is paid). If you switch away at any point during a Power Move challenge, you won't be eligible to receive the energy credit for that Power Move Challenge. You will find further information about switching away from OVO in our Core Terms . If you move home 4.3 As long as you stay with OVO Energy, you’ll be able to opt in again to Power Move with your new account details. You will be able to do this at any point during the challenge. Your reward for the first month will be pro-rated to the date you opted in. When we can terminate your participation in Power Move 4.4 If you don’t comply with these Terms, any Individual Power Move Challenge Rules or our Core Terms, including where you don’t pay your bills or if you no longer meet any of our Eligibility Criteria, we reserve the right to end your participation in Power Move. This would happen with immediate effect and you will no longer be eligible to receive the energy credit for any Power Move Challenge you are opted into.

Question 1

1. About Power Move

Accepted Answer

Power Move is a series of quarterly challenges that reward you for shifting your electricity use to greener times. These challenges will be set by OVO Energy based on what time of year it is, how the seasons affect energy usage and the knock-on environmental impact.

Each Power Move Challenge will have its own:

Challenge type
Monthly Target
Timeslot
Reward

Each challenge may also have its own rules (Individual Power Move Challenge Rules) - please check your challenge invitation email for details. By entering into a specific Power Move Challenge, you‘re agreeing to be bound by the Individual Power Move Challenge Rules.

There are two types of Power Move challenges:

Peak Move - we’ll ask you to shift your non-essential electricity use out of peak times (typically between 4-7pm, but we’ll let you know before the Power Move Challenge commences)

Green Move - we’ll ask you to shift your non-essential electricity use to a specified time period during the day, for example when the grid is experiencing lower demand and your electricity is likely to be greener.

During each Power Move Challenge there will be a monthly target set (Monthly Target). This target will remain the same for the length of the Challenge.

For Peak Move challenges, this target will be a percentage by which you need to reduce your peak time (4pm - 7pm) electricity use. For example, you might be challenged to use 10% or less of your daily energy between 4pm and 7pm.

For Green Move challenges, this target will be a target percentage of your daily energy use which you will need to shift to a greener time of day. For example, you might be challenged to shift 20% of your daily electricity use to between 5.30am and 7.30am.

This target will vary for each Power Move Challenge. If you meet the Monthly Target, we’ll let you know if you hit the target based on your smart meter data. Then you’ll get an energy credit that relates to the reward value set for that Power Move Challenge. For more information on how we calculate the Monthly Target, and use your smart meter data to determine whether or not you have hit it, please see our FAQs.

We’ll email you the details of each Power Move Challenge, and if you’d like to participate, you’ll have to opt into that individual Power Move Challenge.

You can do this via your online account or via an invitation email.

How can I get Power Move?

Power Move is available to all OVO Energy customers who meet the eligibility criteria below. You can opt into Power Move via your online account. You can sign up to Power Move at any time and your access to Power Move will start the next day if you’ve signed up during a challenge. If you sign up part way through the month of any challenge, your reward will be prorated for that first month based on the date you signed up.

Question 2

2. Eligibility

Accepted Answer

2.1 In order to be eligible for Power Move you must:

be a new or existing OVO Energy customer
have a communicating electricity smart meter
have a credit meter
have a single rate meter (meaning you only pay a single, flat rate for your electricity) or economy-7 meter
opt in to half-hourly meter readings (you can opt in to half-hourly readings via your online account)
have an active email address
have OVO Energy as your energy provider
follow with these Terms and the Core Terms

(the Eligibility Criteria)

2.2 Unfortunately there may be some types of meters that won’t work with Power Move. If you have an ineligible meter you won’t be able to join Power Move.

2.3 If at any time you fail to meet the Eligibility Criteria, including no longer opting in to half-hourly meter readings, then we reserve the right to terminate your participation in Power Move and you will not receive any further Power Move energy credit.

Question 3

3. Power Move Credit

Accepted Answer

How your reward is paid

3.1 If you hit the Monthly Target, we’ll reward you with an energy credit each month, as specified by the Individual Power Move Challenge Rules. This will be applied as a credit to your energy account. It will be credited to your account the following month, so for example, if you hit the Monthly Target for November, you will receive the credit in December.

3.2 If you signed up to Power Move Challenge at any point during a challenge, your first monthly credit will be pro rata based on the date you signed up for that Power Move Challenge.

3.3 There is no cash alternative. If you pay by Direct Debit, the Direct Debit amount you pay per month will not change, the energy credit will show as a separate line item on your bill.

3.4 If your account has a negative balance, any reward paid will be used to pay off any outstanding monies owing to OVO.

3.5 There is no cash alternative to the reward and you won’t be able to withdraw the credit from your energy account to your bank account.

What happens if I don’t hit the target?

3.6 You will not be eligible to receive the reward if you do not meet the specific Monthly Target for that Power Move Challenge. You don’t have to hit the Monthly Target every month of a challenge to get credit. You’ll be credited for each month that you hit the Monthly Target so there may be some months you get a credit and some that you don’t.

Question 4

4. Ending your participation in Power Move

Accepted Answer

If you want to leave Power Move

4.1 You can opt out of Power Move at any time by pressing the opt out button on any Power Move email you’ve received or via your online account. You’ll be able to rejoin Power Move at any time by opting in via your online account.

If you switch away

4.2 You’re free to switch away at any time (unless you owe us money, in which case we may stop your switch until the money is paid). If you switch away at any point during a Power Move challenge, you won't be eligible to receive the energy credit for that Power Move Challenge. You will find further information about switching away from OVO in our Core Terms.

If you move home

4.3 As long as you stay with OVO Energy, you’ll be able to opt in again to Power Move with your new account details. You will be able to do this at any point during the challenge. Your reward for the first month will be pro-rated to the date you opted in.

When we can terminate your participation in Power Move

4.4 If you don’t comply with these Terms, any Individual Power Move Challenge Rules or our Core Terms, including where you don’t pay your bills or if you no longer meet any of our Eligibility Criteria, we reserve the right to end your participation in Power Move. This would happen with immediate effect and you will no longer be eligible to receive the energy credit for any Power Move Challenge you are opted into.

Question 5

5. Changes to Power Move

Accepted Answer

We can make changes to these Terms and Power Move at any time. These changes may include, but are not limited to, changing the amount of energy credit payable, amending or withdrawing Power Move, or reducing the time the Power Move is available for. Where we make any changes that are to your detriment, we’ll give you reasonable notice. We reserve the right to refuse access to Power Move at our sole discretion, even where you meet the Eligibility Criteria

Question 6

6. Contacting Us

Accepted Answer

If you have any questions about Power Move, please get in touch with us via webchat.

Question 7

7. Contacting You

Accepted Answer

7.1 By signing up to Power Move you’re agreeing to receive communications in relation to Power Move for the entirety of the time you’re opted in (unless you later choose to opt out of Power Move). It’s your responsibility to make sure your email address is kept up to date in order to receive our emails. If you need to amend your email address, you can do so by either changing it in your online account or emailing the address listed above.

7.2 We may share your contact details (name and email address) with our trusted third-party research agency partners, as mentioned in our Privacy Policy so that they can contact you for feedback on your experience of Power Move. Your data will not be used for marketing purposes unless you have opted in to receive marketing from us.

Question 8

8. General

Accepted Answer

8.1 We won’t be liable for any loss or damage you may suffer as a result of your participation in Power Move where such loss or damage cannot be excluded by law.

8.2 These Terms are governed by English Law and any dispute arising in relation to these Terms shall be subject to the exclusive jurisdiction of the English Courts.

Power Move Terms and Conditions