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OVO Marketing Campaign Terms & Conditions

OVO Smart PAYG and Smart PAYG+

Smart PAYG is not available in North Scotland (District Network Operator Region), Northern Ireland or for meters connected to storage heating. Smart meter installation subject to smart meter engineer capacity. Remote top-up requires: Smart PAYG+, OVO smart meter set to send meter readings at least daily and internet connection. Your usual charges will apply. T&Cs apply. You have 14 days to cancel your contract.

Britain’s top rated energy provider

Britain's top rated energy provider in the Which? 2016 satisfaction survey with 78%. Survey conducted in September and October 2016. Awarded in January 2017.

The first energy provider to be recommended by Which?

Awarded in July 2015

uSwitch Energy Supplier of the year - Winner 2016 and 2015

Based on the latest independent uSwitch Customer Satisfaction Report. Participants surveyed between 26/10/16 - 01/11/16 for 2016 and 26/10/15 - 04/11/15 for 2015.

First for overall customer satisfaction

Scored 96% for overall customer satisfaction in the uSwitch Energy Awards 2016. Based on latest independent uSwitch Customer Satisfaction Report. Participants surveyed between 26/10/16 and 01/11/2015.

94% of our customers are likely to recommend us

Out of 15,312 pay monthly customers surveyed between 01/01/2016 -15/04/2016, in answer to the question “how likely would you be to recommend us to a friend and family, on a scale of 1 to 10” 94% of those who responded scored 6+.

The average OVO customer saves over £150 (Pay Monthly)

Average saving is £157.72 based on the average estimated annual costs for new PAYM OVO customers quoted through the OVO website, compared to their current supplier and tariff. Comparisons taken between 01/05/2016 and 11/10/16. Incl VAT.

The average OVO customer saves over £90 (PAYG)

Average saving is based on the average estimated annual costs for new PAYG OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT.

3% OVO Interest Rewards on credit balances

Calculated at 3% per year for customers paying by advance direct debit. The OVO Interest Reward is paid monthly based on number of days in credit and the amount left in your account after you’ve paid your bill, and the credit balance on which you can earn the OVO Interest Reward is capped. Terms apply: http://www.ovoenergy.com/terms

Same deals to new and existing customers

OVO doesn't offer introductory rates. All customers are offered the tariff rates available on that day. Tariff rates are subject to change to reflect market prices.

95% of new customers save when switching to OVO

Savings based on the average estimated annual costs for all new OVO customers quoted through the OVO website, compared to their current supplier and tariff. Comparisons taken between 01/05/2016 and 11/10/16. Incl VAT.

Winners of the UK's National Contact Center Team of the Year

Awarded by Call Center Management Association

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