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OVO Answers

Got a question? You’ll most likely find the answer here. Select one of the help categories below, or use the search bar to find specific answers.

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What to do in an emergency

If you’re worried about your supply or something’s not right, let us know asap.

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Pick up all the insider know-how you need to help you get more from your energy.  And spend less.

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Have we let you down?

If you’re not happy - or even if you are - tell us. The more we know how we’re doing, the better we do things.

Have a look here to see how many customers have complained, what happened next, and how we've sorted things out at the end of each quarter and year. 

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