All about OVO

OVO started as an idea around the kitchen table. As energy customers ourselves, we knew how frustrating dealing with energy suppliers can be – there had to be a better way!

Next, we set about redesigning the whole experience to give people what they wanted from an energy supplier, but weren’t getting. That’s things like fair pricing, great service and technology to make managing your energy easier. 

Back then it was a bold idea. 6 years later, over 660,000 customers think it’s a great one. That said, we’re constantly trying to evolve to be the best energy supplier we can, and we’re committed to: 

1. Putting our customers first – always.

2. Doing what we can to change the world for the better.

3. Giving our employees freedom to help make us the best energy supplier for our customers.

In this section of OVO Answers, you can learn more about who we are, what we’ve been up to recently, and what we’re doing to make sure our customers feel valued. 

Our customer promise

There’s information on our commitment to treating customers fairly, and what you can expect from us – the promises we make to you. 

Extra help when you need it

You can also find out about our Priority Services Register – the way we provide extra help for customers with special requirements. This confidential list helps us better support elderly and vulnerable customers. There’s information about who can join, the help you’ll get, and how to register in the Priority Services Register overview.

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