Want to switch to OVO? You can do it online or over the phone in about five minutes. This section explains how to change energy supplier, how the switching process works, and what happens once you've said, yes please, and joined OVO.
For example, you'll get a welcome pack, which will provide everything you need to know about your OVO energy plan, including details of your switch-over date and cool-off period, info about how you're going to pay and a timetable of what happens when.
Whether you'Re changing electricity supplier, changing gas supplier or both, switching usually takes around four weeks. We'll take care of everything along the way and keep you updated on what's happening. All you need to do is give us your opening meter readings when it's close to your switch-over date (within a 10-day window).
The vast majority of transfers go smoothly and quickly, but occasionally there are hiccups. These pages tell you what to do if something goes wrong when you're changing electricity supplier or changing gas supplier. To start with, you can find out all about Erroneous Transfers. that's when your new supplier accidentally switches over your neighbour's energy supply instead of yours.