All about switching

Here you can find help to switch energy companies, find out what happens during the switching process, and see how easy it is to switch and save yourself. You'll discover what to do whether you're switching to or from OVO, what could go wrong, and how to refer a friend.

Switching to OVO Energy

Want to switch to OVO? You can do it online or over the phone in about five minutes. This section explains how to change energy supplier, how the switching process works, and what happens once you've said, yes please, and joined OVO.

For example, you'll get a welcome pack, which will provide everything you need to know about your OVO energy plan, including details of your switch-over date and cool-off period, info about how you're going to pay and a timetable of what happens when.

Whether you'Re changing electricity supplier, changing gas supplier or both, switching usually takes around four weeks. We'll take care of everything along the way and keep you updated on what's happening. All you need to do is give us your opening meter readings when it's close to your switch-over date (within a 10-day window).


It's very rare for things to go wrong, but just in case:

The vast majority of transfers go smoothly and quickly, but occasionally there are hiccups. These pages tell you what to do if something goes wrong when you're changing electricity supplier or changing gas supplier. To start with, you can find out all about Erroneous Transfers. that's when your new supplier accidentally switches over your neighbour's energy supply instead of yours.

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Do you have a Refer a Friend scheme and how does it work?
Yes, we have a Refer a Friend scheme designed to reward you and your friends for being with OVO.
I’ve referred someone. How do I know whether they’ve signed up and whether I should get a reward?
Thanks so much for telling your friends about OVO
How do I use my Refer a Friend Gift Card?
As an OVO customer, you can make as many friend referrals as you like with our Refer a Friend scheme.
Erroneous transfers – what happens, why, and how do you sort it out?
Erroneous transfers – what happens, why, and how do you sort it out?
If you’re wondering ‘What happens if you've taken over my supply by mistake?’, then you’re in the right place. Read on to find out more.
What's an erroneous transfer?
What's an erroneous transfer?
An erroneous transfer is when an energy supplier tries to take over a gas or electricity supply by mistake. Read on to see how this happens and how to sort it.
How do I switch energy supplier over to OVO?
Been wondering ‘How do I switch energy supplier?’ and feel like giving OVO a try? It’s easy online using our Quote & Switch page. Here’s our step-by-step guide.
How does the switching process work?
There are 5 steps, but all you need to do is get the ball rolling on the Quote & Switch and give us some meter readings.
How long does it take to switch energy companies?
Your bit takes a few minutes online. We handle the rest – which takes around 4 weeks.
What are exit or termination fees? Does OVO charge them?
An exit or termination fee is a charge made by a company if you want to end a contract early.
What happens to my balance when I switch energy suppliers?
When you switch suppliers, what happens to your balance depends on whether you’re in credit to your current provider, or have a debit balance.
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